QUALITY ASSOCIATE

At Thorne we make products that matter - ones that make people's lives better. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you’ll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions.

POSITION SUMMARY: The Quality Associate is responsible and accountable for various quality tasks and operations. Possesses and applies a broad knowledge of Quality principles, practices, and procedures. Manages product certification process and supports the following process: Change Control, Corrective and Preventive Action (CAPA) system, deviation process, customer complaints, nonconforming material process, and internal audit process. Coordinates with third party certifying bodies, internal resources, and outside contract manufacturers on product information and certification testing. Must be able to lead and work with cross-functional teams and track projects to completion. 

RESPONSIBILITIES – Satisfactorily performing and/or achieving the following Responsibilities are essential duties of the job. 

• Build a strong working relationship with third party certification entities and manage certification program. Coordinate information between third party certification entities, internally at Thorne, and outside contract manufacturers to certify products. 
• Provide and maintain status reports. 
• Assist with customer complaint investigations as necessary. Become thoroughly knowledgeable of the applicable portions of Standard Operating Procedures (SOPs) and Good Manufacturing Practices (GMPs) and maintain knowledge base on an ongoing, timely basis as procedural changes occur without relying on management intervention or direction. 
• Manage the Deviation and the Nonconforming Material process through EtQ. 
• Support the stability program by coordinating sample submission to the lab for internal and/or external testing. In addition, coordinate meetings and approvals for review of stability data. Create and compile stability data results and final reports. 
• Proactively initiate the development of streamlined systems to effectively identify and resolve quality problems and process improvement opportunities.
• Participate in internal audits and inspections of various departments/processes. 
• Write, revise, and review SOPs, controlled forms, and related documents to ensure best practices and current operations. 
• Demonstrate knowledge of department procedures and company policies, pay attention to detail in all aspects, and complete all paperwork accurately, neatly, and fully. 
• Participate on process improvement teams to rovide quality input and direction. Ensure that documentation of improvements is completed and approved as needed. 
• Provide quality review and feedback on new products and processes. 
• Provide ongoing support to all employees on quality system requirements and problem solving. 
• Compile and create monthly KPI reports and/or periodic reports for management. 
• Complete ERP functions as related to the NCM process.
• Ensure compliance with GMP, FDA, OSHA, and all other regulatory requirements, in accordance with company policy.

 What You Need:

• Experience and/or Education: By training, education, and/or experience, must be able to perform the essential duties of their job. Minimum of a high school diploma required with a preference of a college degree.

What We Offer:

At Thorne, we offer employees the chance to work with great people on exciting projects, with opportunity for growth. We also provide a full range of benefits for you and your eligible family members, such as:

• Competitive compensation
• 100% company-paid medical, dental, and vision insurance coverage
• Company-paid short- and long-term disability insurance
• Company- paid life insurance
• 401k plan with employer matching contributions up to 4%
• Gym membership reimbursement
• Monthly allowance of Thorne supplements
• Paid time off, volunteer time off and holiday leave
• Training, professional development, and career growth opportunities
• A safe and clean work environment

A little bit more about us. 

Thorne is the leader in science-backed health and wellness solutions committed to helping individuals live healthier longer.  As the top recommended clinical brand by healthcare practitioners, Thorne offers a comprehensive range of products including nutritional supplements and health tests designed to meet the unique needs of individuals at every stage of life. Founded in 1984, Thorne products are formulated with the highest-quality ingredients, supported by clinical research, and rigorously tested to ensure purity, potency, and efficacy. Thorne is the only supplement manufacturer that collaborates with Mayo Clinic on health and wellness research and content and is trusted by 47,000 health-care professionals, thousands of professional athletes, more than 100 professional sports teams, multiple U.S. National Teams, and more than five million consumers. For more information, visit Thorne.com

“Please be advised that Thorne Research manufactures nutritional supplement products that can include ingredients that are derived from possibly allergenic raw materials, including but not limited to nuts, soy, dairy, fish, and shellfish.”

THORNE IS AN EQUAL OPPORTUNITY EMPLOYER

Thorne values diversity and we are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, pregnancy, age, national origin, physical or mental disability, past or present military service, marital status, gender identification or expression, medical condition (including genetic characteristics) or any other protected characteristic as established by law.