Credit Control Manager

Welcome to Thornley Groves, where property is done personally. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 170 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Credit Control Manager. The successful candidate will oversee our in house credit control matters within our Client Accounts Team, ensuring efficient management of the aged debt and credit control process. This is a full time, permanent position located in Vimto Gardens.

Let's talk about the role, it involves:

• Develop and implement effective credit control policies and procedures to ensure timely collection of in house debts while maintaining positive client relationships.
• Lead and manage the credit control team, providing guidance, training, and support to two credit control officers monitoring team performance and achieve departmental goals.
• Monitor overdue accounts and manage collections processes, including negotiating suitable payment plans and resolving disputes.
• Prepare regular reports on aged debt and credit control processes to report into Accounts Managers. Communicate with clients and tenants regarding their overdue accounts, addressing queries and concerns promptly and professionally.
• Work closely with other departments, including lettings and property management, to ensure seamless operations and address any issues related to credit control.
  
  

We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:

• Proven experience in credit control or a related role, preferably within the real estate or property management sector.
• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• Strong analytical skills with attention to detail.
  
  

At Thornley Groves, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDLife. Here's what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption & IVF.
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We've got you covered with that important pension pot.
• We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard and then socialise even harder!
  
  

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At Thornley Groves, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you. Apply today!