What are the responsibilities and job description for the Business Development Center (BDC) Agent position at Thornton Automotive?
Job Title: Automotive BDC Agent
Location: Thornton Chrysler Dodge Jeep Ram - Red Lion, PA.
Job Type: Full-time
Salary: Salary plus Bonus
Job Type: Full-time
Salary: Salary plus Bonus
Job Summary:
Are you enthusiastic? Are you persuasive? Do you love helping people? Do you like talking on the phone? Are you all about cars and trucks? If you answered yes to these questions, we'd love to speak with you! We're looking for an enthusiastic, customer-focused, and results-driven Automotive BDC (Business Development Center) Agent to join our dynamic team. The ideal candidate will have strong communication skills, a passion for helping customers, and a keen interest in the automotive industry. As a BDC Agent, you will be responsible for handling inbound and outbound customer inquiries, scheduling appointments, and assisting customers through the sales process to ensure an exceptional experience.
Are you enthusiastic? Are you persuasive? Do you love helping people? Do you like talking on the phone? Are you all about cars and trucks? If you answered yes to these questions, we'd love to speak with you! We're looking for an enthusiastic, customer-focused, and results-driven Automotive BDC (Business Development Center) Agent to join our dynamic team. The ideal candidate will have strong communication skills, a passion for helping customers, and a keen interest in the automotive industry. As a BDC Agent, you will be responsible for handling inbound and outbound customer inquiries, scheduling appointments, and assisting customers through the sales process to ensure an exceptional experience.
Key Responsibilities:
- Respond to online leads, inbound calls, and emails, promptly and professionally.
- Engage with customers to answer their questions and build value in the vehicle of interest, as well as our dealership, in order to schedule test drives and follow-up communications.
- Assist with lead generation efforts by making outbound calls and sending follow-up emails to customers.
- Work closely with the sales team to ensure customer needs are met and sales appointments are kept.
- Update and maintain accurate customer records in the CRM system.
- Provide excellent customer service by answering questions, building value, and maintaining a positive relationship with customers.
- Meet or exceed daily, weekly, and monthly performance goals, including call volume and appointment setting.
- Handle all customer inquiries and requests in a courteous, professional, and efficient manner.
Qualifications:
- Previous experience in customer service, sales, or a call center environment is preferred.
- Strong communication skills, both written and verbal.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Knowledge of the automotive industry is a plus but not required.
- Experience in CRM software and Microsoft Office Suite a plus.
- A positive attitude, team-oriented mindset, and a willingness to learn.
- Ability to handle and overcome objections professionally and persuasively.
- High school diploma or equivalent required; some college preferred.
What We Offer:
- Competitive salary with performance-based bonuses.
- Opportunity for growth and advancement within the dealership.
- Comprehensive training and ongoing support.
- Positive and team-oriented work environment.
- Employee discounts on vehicles and services.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Vision insurance
- Vacation/Paid time off
Schedule:
- 9:00am - 5:30pm
- Monday to Friday
How to Apply:
If you're passionate about customer service and eager to join the team at the fastest-growing CDJR dealership in Central PA, we want to hear from you! Please submit your resume and a brief cover letter explaining why you're a great fit for this position.
We are an Equal Opportunity Employer (EOE).
Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
