What are the responsibilities and job description for the Billing Operations Manager position at Thornton Tomasetti?
Thornton Tomasetti applies engineering and scientific principles to solve the world’s challenges. An independent organization of creative thinkers and innovative doers collaborating from offices worldwide, our mission is to bring our clients' ideas to life and, in the process, lay the groundwork for a better, more resilient future. We provide support and opportunities to our employees to achieve their full potential and cultivate a rewarding career.
The Role
We are seeking a Billing Operations Manager to lead and optimize our international billing team. This role requires a strategic leader to manage the workload, develop and drive process improvements, while ensuring efficient billing operations. The ideal candidate will have strong billing operations experience in a professional service environment, global team management skills, strong communication skills and a proven ability to enhance efficiency while aligning billing priorities with business goals
Responsibilities:
Team Management:
- Oversee the workload of a large international billing team, ensuring tasks are appropriately assigned and deadlines are met.
- Monitor team availability and allocate resources effectively to handle fluctuating workloads.
- Support team members by fostering collaboration and providing guidance on complex billing issues.
Workflow Optimization:
- Continuously review and analyze team performance to identify bottlenecks or inefficiencies.
- Develop and implement creative solutions to streamline operations and address workload challenges.
- Proactively reassess workload assignments to adapt to changing priorities, client needs, or team capacity.
- Proactively manage the team to accommodate changing priorities, client needs, and team capacity.
- Strategically manage workloads to ensure seamless billing operations during peak volume periods.
- Managing the billing team during extreme volume events to ensure that biller’s workloads do not limit the ability to start and bill invoices in a timely manner.
Collaboration & Communication:
- Serve as the primary point of contact for internal stakeholders, ensuring billing priorities align with organizational goals.
- Collaborate with project teams and other departments to address billing issues or discrepancies promptly.
- Communicate regularly with senior leadership to report on team performance, operational challenges, and process improvement initiatives.
Requirements:
- Degree in Business Administration, Finance, Accounting, or a related field.
- 10 years of experience in billing operations, with at least 5 years in a managerial role.
- Experience managing international teams is highly preferred.
- Previous roles where you developed team members and grew teams to meet organizational expansion.
- Previous work conducting billing activities within Microsoft Dynamics is preferred.
- Experience in developing processes based on workflows within Microsoft Dynamics is preferred.
Benefits
Depending on your employment status, benefits may include:
- Medical, Dental, Vision, Life, AD&D, Disability and other voluntary benefits
- Flexible Spending Accounts for Medical & Childcare
- Paid Time Off, Family Leave for New Parents, Volunteer Time
- Tuition Reimbursement
- Commuter Transit (where available)
- 401k retirement savings with Company matching on employee contributions and/or qualified student loan repayments
- Fitness Reimbursement
- And other various wellness, diversity/inclusion and employee resource programs and initiatives
Thornton Tomasetti is proud to be an equal employment workplace. Individuals seeking employment at Thornton Tomasetti are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.
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