What are the responsibilities and job description for the General Manager position at Thorntons?
Description :
The General Manager (GM) is responsible for managing all aspects of the business to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in-stock shopping experience. The GM is responsible for achieving performance targets, providing craveable food and beverage offerings in a food safe environment, and improving financial performance year-over-year through the Plan to Win Strategy and demonstration of core values. The GM accomplishes these results in a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero.
Requirements :
Essential Job Functions (Responsible to)
- Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests. Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation
- Create a place of welcoming and belonging for our Guests and Team Members
- Oversees the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest / brand experience that enables the store to achieve performance targets and improve financial performance
- Grow top line P&L performance and control key financial lines; understand reports and how the information can impact and / or increase sales; develop plans to correct budget misses, measure and track plan effectiveness, and ultimately achieve budget in a timely manner, complete required reports either in writing or via computer entry
- Track and manage inventory through count execution and submitting accurate orders to remain in stock
- Delegate tasks to subordinate Team Members and follow up to ensure proper completion
- Engage and lead company initiatives
- Oversee food production to ensure food safety requirements are consistently met and that par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste
- Develop well trained Team Members by following Thorntons' training processes as prescribed while demonstrating and teaching our core values.
- Support and guide team members through career path while holding Team Members to a high standard of execution through coaching and accountability via Thorntons' Progressive Discipline Process
- Recruit, interview, hire and schedule all Team Members to ensure adequate coverage for all shifts while complying with meal and rest break requirements
- Train and empower Team Members to de-escalate guest service issues
- Communicates with Team Members in a positive manner that motivates and inspires them to act in accordance with Plan to Win strategy
- Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records
- Promote sales and profits working within the local community to partner and support events that extend the brand
- Regular and predictable in-person attendance
- Perform additional duties as assigned
Key Relationships
Skills
Knowledge
Experience
o PeopleMatter, Workday, Reflexis
o PDI, ESO
Equipment / Special Expertise
Required or Preferred Qualifications / Certifications
Physical Requirements
This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary.
Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit https : / / www.exploreyourbenefits.com / retail.html.
