What are the responsibilities and job description for the Store Manager position at Thorntons?
Description :
The Store Manager (SM) is responsible for managing all aspects of the business, with minimal direct supervision from the General Manager (GM), to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in stock shopping experience, teaching and demonstrating core values, and supporting the GM in achieving store goals and initiatives. The SM assists the GM in maintaining a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero.
Requirements :
Essential Job Functions (Responsible to)
- Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests. Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation
- Create a place of welcoming and belonging for our Guests and Team Members
- Oversee the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest / brand experience that enables the store to achieve performance targets and improve financial performance; ability to delegate tasks accordingly and follow up to ensure completion
- Engage and lead company initiatives
- Oversee fresh food production to ensure food safety requirements are always met and par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste
- Develop well trained Team Members by following Thorntons' training processes as prescribed while demonstrating and teaching our core values.
- Support and guide Team Members through career path while holding Team Members to a high standard of execution through coaching and accountability via Thorntons' Progressive Discipline Process
- Assist GM in facilitating the labor model by ensuring the team is working the schedule to our standard to maintain adequate coverage for all shifts
- Train and empower Team Members to de-escalate Guest service issues
- Communicates with Team Members in a positive manner that motivates and inspires them to act in accordance with Plan to Win strategy
- Uses a point-of-sale cash register and other electronic equipment
- Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records
- Perform additional duties as assigned
Key Relationships
Skills
Knowledge
Experience
o PeopleMatter, Workday, Reflexis
o PDI, ESO
Equipment / Special Expertise
Required or Preferred Qualifications / Certifications
Physical Requirements
This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary.
Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit https : / / www.exploreyourbenefits.com / retail.html.
