What are the responsibilities and job description for the Area Manager position at Thoroughbred Express Auto Wash?
The Area Manager is responsible for the successful operation, profitability, and safety of washes in their area and supporting, coaching, and mentoring the Assistant Site Managers who report to them. The Area Manager is responsible for the maintenance of the wash sites. This person will support 2 sites with the objective of creating consistency in operational excellence across all locations.
Key Duties and Responsibilities:
The Area Manager will travel between wash sites consistently and will prioritize face time with their teams to offer training support, roll out operational initiatives, promotions, and product or service focuses.
- Direct business functions, including district and site goals, sales attainment, and labor targets
- Coordinate district business operations, accounting for business activities, driving sales, and improving revenue to meet growth objectives
- Manage operational costs, improve administration processes, and engage with vendors
- Lead by example and showcase the standard for customer service, quality, and cleanliness
- Create a positive, fun working environment with a culture of continuous improvement and development
- Continuously educate wash leaders on products, services, promotions and/or operational initiatives
- Implement policies, monitor, and motivate Assistant Site Managers, and showcase a passion for developing teams. This includes maintaining a strong relationship with HR to uphold both work expectations and accountability to each other.
- Act as the expert on the POS system, wash equipment, application processes, and service initiatives
- Ability to build and maintain business relationships with clients
- Monitors existing accounts and regularly communicates with primary contacts for the account
- Works to establish new accounts in the territory
- Hire or promote, train, and evaluate Assistant Site Managers and handles discipline and termination of employees as needed and in accordance with company policy.
- Field and resolve escalated customer or employee issues, partnering with the Director of Operations, Facilities, and/or Human Resources as needed
- Oversee Assistant Site Managers in proactively managing labor
- Lead any other operational initiatives as needed
- Oversee preventative maintenance, troubleshooting, and support site general repairs and wash equipment
- Additional duties as assigned
