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Customer Service Associate

Thoroughbred Express Auto Wash
Grayson, KY Full Time
POSTED ON 1/24/2025
AVAILABLE BEFORE 4/23/2025

Customer Service Associates are responsible for educating and informing customers about the successful operation, benefits, and safety at Thoroughbred Express' washes.

Key Duties and Responsibilities

  • Focus on providing a positive customer experience.
  • Carry out daily duties that ensure effective operation of a car wash facility in partnership with

peers and site management.

  • Greet customers with a warm smile, review and educate on services, and assist with payment.
  • Stay up to date with knowledge of how to use certain equipment for them to be able to work
  • efficiently in an automated facility.

  • Direct the Driver into the entrance to the car wash or guides them onto tracks.
  • Carry out periodic maintenance of equipment used in washing to keep them in proper working
  • order.

  • Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
  • Provide assistance to customers in any area concerning car wash process.
  • Carry out visual inspection of vehicles to confirm their condition before sending them into the
  • wash area.

  • Additional duties as assigned.
  • Essential Responsibilities :

  • Display courteous, customer service focus, and professional attitude
  • Work while standing over long periods of time (6 Hours)
  • Lift items of moderate weight (10 pounds)
  • Maintain work expectations outdoor in all weather conditions
  • Interact ethically with fellow employees and customers
  • Possess valid and current driver's license
  • Excellent written and oral communication skills, as well as interpersonal skills
  • Physical Requirements :

  • Ability to stand and work on feet for long hours in all weather conditions
  • Use of protective equipment such as ear plugs, safety glasses and gloves
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