What are the responsibilities and job description for the Shift Lead position at Thoroughbred Express Auto Wash?
Position Summary
As a Shift Lead, you will use your strong communication and interpersonal skills to effectively manage and motivate your team. You will also use your multitasking and prioritization skills to ensure that the store is running smoothly and efficiently. Additionally, you will use your experience with inventory management and cash handling to ensure that the store is properly stocked and all transactions are handled accurately. Finally, you will use your leadership skills to train and develop team members, and to maintain a positive and productive work environment.
Supervisory Responsibilities
Supervises the daily workflow of the site during their shift.
Handles handoffs to the next manager.
Ensure's operations flow smoothly to meet company expectations.
Ensure's compliance with safety expectations.
Key Duties and Responsibilities
Supervise and manage the daily operations of the store during your shift
Ensure that all team members are providing exceptional customer service
Maintain a clean and organized store environment
Handle customer complaints and issues in a professional and timely manner
Train and develop team members to improve their skills and performance
Preferred Qualifications
Excellent verbal and written communication skills.
Excellent interpersonal, negotiation, and conflict resolution skills.
Excellent organizational skills and attention to detail.
Experience in leadership or supervisory role
Experience with inventory management and ordering
Experience with cash handling and POS systems
Job Qualifications
High school diploma or equivalent
1 years of experience in a retail or customer service environment
Ability to work flexible hours, including evenings and weekends
Strong communication and interpersonal skills
Ability to multitask and prioritize tasks effectively
Physical Requirements
Ability to stand and work on feet for long and / or extended periods of hours in all weather conditions.
Use of protective equipment such as ear plugs, safety glasses, gloves, etc.
Specific vision abilities required by this role include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
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