What are the responsibilities and job description for the CSA - Customer Service Associate position at Thoroughbred Express - PNW?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibilities will include handling inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will possess strong communication skills and a passion for helping others.
Duties
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Conduct outbound calling to follow up on client requests and feedback.
- Provide accurate information regarding products and services to enhance client satisfaction.
- Assist with cash handling processes, ensuring accuracy in transactions.
- Perform data entry tasks to maintain up-to-date customer records in our computerized system.
- Analyze customer needs and provide tailored solutions to enhance their experience.
- Collaborate with team members to improve service delivery and resolve complex issues.
- Maintain a positive attitude while managing high call volumes in a fast-paced environment.
Skills
- Proven experience in customer service or client services roles.
- Strong ability to handle outbound calling effectively.
- Proficient in cash handling and maintaining financial accuracy.
- Excellent data entry skills with attention to detail.
- Familiarity with computerized systems for managing customer interactions.
- Ability to analyze situations and provide effective solutions promptly.
- Bilingual skills are a plus, enhancing communication with diverse clientele.
- Previous experience in a call center environment is highly desirable.
If you are passionate about delivering outstanding customer service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $16.50 - $17.15 per hour
Expected hours: No less than 30 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
- No nights
Ability to Commute:
- Roseburg, OR 97470 (Required)
Ability to Relocate:
- Roseburg, OR 97470: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $17
