Service Client Coordinator

Thoughtforms

Service Client Coordinator

Thoughtforms is a nationally renowned construction company dedicated to building better homes that positively impact individuals and the world. With a legacy dating back to 1972, we prioritize quality in every detail, from the level of finish to the health of the indoor environment, energy efficiency, and durability. We work closely with talented architects, interior designers, and landscape architects to create homes that benefit both families and the environment. Our award-winning portfolio showcases a diverse range of contemporary, modern, traditional, and other styles.

Learn more about us at: https://thoughtforms-corp.com/

We are seeking a Service Client Coordinator to join our team and deliver exceptional service to our clients, ensuring projects are completed on time, within budget, and to the Thoughtforms standard of quality.

Responsibilities:

• Serve as the primary point of contact for clients in our service team. The team looks after our homes post construction and are involved in everything from regular maintenance to small projects. Construction knowledge and customer service are key skills
• Coordinate with clients, subcontractors, architects, and vendors to manage schedules, budgets, regular maintenance and any small project updates
• Demonstrate advanced knowledge of construction methods, troubleshooting post-construction issues, and providing practical solutions for means, methods, budgets, and schedules.
• Ensure all project documentation, including invoicing and subcontractor paperwork, is accurately prepared and finalized within approved timelines.
• Track costs and progress against estimates to inform planning and client relationships.
• Foster collaboration among the service team to address obstacles, communicate emerging issues, and develop solutions that meet client expectations.
• Proactively manage client concerns and ensure their satisfaction with the work delivered, including the resolution of post-construction issues.
• Support the wider service team in maintaining the highest standards of construction quality, including cleanliness, organization, and care for client property.
• Participate in "emergency on-call" service, assisting with urgent client needs as necessary.
• Ensure a safe work environment by complying with all safety regulations and promoting safety among team members and subcontractors.
• Contribute to improving company processes, sharing lessons learned, and helping improve team performance.

Qualifications:

• Proven experience in a service-oriented or client-facing role, preferably within construction or a related field.
• Strong understanding of construction methods, materials, and sustainable design practices.
• Excellent project management, scheduling, and cost estimation skills.
• Strong communication skills, both verbal and written, with the ability to build relationships with clients, vendors, and team members.
• Exceptional problem-solving abilities, with a focus on collaboration and finding solutions, not assigning blame.
• Advanced computer skills, including proficiency with project management software, email, and basic spreadsheets.
• Commitment to safety and compliance with all safety standards and regulations.
• A passion for delivering high-quality work and building lasting relationships with clients and teammates.