What are the responsibilities and job description for the Senior Customer Success Manager position at ThoughtSpot?
What's The Role?
We are looking for a talented Senior Customer Success Manager to drive adoption and success within a portfolio of top-tier customer accounts. By building exceptional relationships with each customer that you manage, you'll deliver value at all stages of the customer journey to drive mutual success and growth. If you're a proactive customer champion - passionate about solving problems, connecting customer value to growth, and advising customers - you'll bring tremendous value to our customers and team!
What You'll Do :
- Be a part of a focused Account team that manages multiple Enterprise accounts and responsible for Annual Recurring Revenue
- Foster robust customer relationships through proactive champion building and sustained user engagement
- Be a primary point of contact for customers and be the voice that communicates use cases / requirements / expectations in a way that is actionable for Marketing, Sales, Support, Services, and Product teams at ThoughtSpot.
- Understand how our customers want to use ThoughtSpot and help make those aspirations a reality : Be the companion on their journey from onboarding, adoption, and a lifetime of success.
- Manage customer relationships - building the bridge between human and data that is the sweet spot for customer success.
- Learn the technical nuances of customers' configurations and act as an initial layer of support and guidance on best practices.
- Collaborate across ThoughtSpot departments and customize the response to the needs of our customers.
- Identify growth areas in the existing customer base and help build expansion opportunities through passive selling.
- Present to both small and large groups, effectively demo and run enablement sessions both live and remote.
What You Bring :
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What makes ThoughtSpot a great place to work?
ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-powered analytics and natural language search. We hire people with unique identities, backgrounds, and perspectives-this balance-for-the-better philosophy is key to our success. When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you're excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that's right for you.
ThoughtSpot for All
Building a diverse and inclusive team isn't just the right thing to do for our people, it's the right thing to do for our business. We know we can't solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work. We're committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
