What are the responsibilities and job description for the Data Analyst position at Thoughtwave Software and Solutions?
Job Details
Role: Data Analyst
Duration : 12 months
Location: Charlotte, NC 4x a week on-site
Required Skills:
SQL
Python programming language Pandas
PowerBI
Tableau
Job Description:
he team advocates for the customer as related to call center practices. The company is utilizing IVR (interactive voice recognition) to improve their capabilities in predictive calling by making more information available to agents prior to the customer being on the line. Goals are to improve the customer experience in terms of call duration, resolution, etc. This data analyst will be responsible for extracting data utilizing SQL and Pandas (Python programming language) from Exadata to help tell the story of the how their new call center AI technology is performing. This will include responding to ad hoc requests and helping another DA with finding the right data source, pulling the data needed, and building dashboards in Tableau and Power BI. The person should be comfortable discussing with stakeholders including the business and AI bot owners to best respond to requests.
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Thanks & Regards,
Manoj - Technical Recruiter
Thought wave Software and Solutions
314 N. Lake St, Suite 6, Aurora IL 60506
Desk: EXTN: 158
Email :
Website:
A Certified Minority Business Enterprise, Disadvantaged Business Enterprise, SAM.gov, SOC2 & ISO2005,
Vendors for:
STATES: IL, PA, TN, AK, OR, CT, GA, VA, ID, IA, UT, FL, MN & CO,
NATIONAL LABS: ARGONNE & FERMI,
COUNTIES: HENNEPIN, MN, FULTON & GA,
PUBLIC SCHOOLS: ATLANTA.
Duration : 12 months
Location: Charlotte, NC 4x a week on-site
Required Skills:
SQL
Python programming language Pandas
PowerBI
Tableau
Job Description:
he team advocates for the customer as related to call center practices. The company is utilizing IVR (interactive voice recognition) to improve their capabilities in predictive calling by making more information available to agents prior to the customer being on the line. Goals are to improve the customer experience in terms of call duration, resolution, etc. This data analyst will be responsible for extracting data utilizing SQL and Pandas (Python programming language) from Exadata to help tell the story of the how their new call center AI technology is performing. This will include responding to ad hoc requests and helping another DA with finding the right data source, pulling the data needed, and building dashboards in Tableau and Power BI. The person should be comfortable discussing with stakeholders including the business and AI bot owners to best respond to requests.
--
Thanks & Regards,
Manoj - Technical Recruiter
Thought wave Software and Solutions
314 N. Lake St, Suite 6, Aurora IL 60506
Desk: EXTN: 158
Email :
Website:
A Certified Minority Business Enterprise, Disadvantaged Business Enterprise, SAM.gov, SOC2 & ISO2005,
Vendors for:
STATES: IL, PA, TN, AK, OR, CT, GA, VA, ID, IA, UT, FL, MN & CO,
NATIONAL LABS: ARGONNE & FERMI,
COUNTIES: HENNEPIN, MN, FULTON & GA,
PUBLIC SCHOOLS: ATLANTA.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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