Receptionist for a Pet Resort - Work with Dogs!

At Thousand Hills Pet Resort, we offer both daily pet Daycare and overnight Boarding, focused on giving each animal a vacation of their own. We pride ourselves in giving each owner the piece of mind their pet is well taken care so they can focus at work, or relax on the beach. Join our motivated staff as we ensure each pet has a clean, safe and fun stay with us.

We are excited to find a highly motivated and organized Full-Time Hourly Front Office/Reception Staff member. We are on
the lookout for someone who is a skilled multi-tasker, and can balance competing needs of customers, interacting effectively
with customers on the phone, in the office, and via SMS/email.

The ideal candidate will be comfortable with animals, including large dogs, and confident in transporting dogs from the front
office to our Boarding facility, conducting brief physical assessments of the dogs, and familiar enough with dog behavior to
complete brief interviews to preliminarily determine dog’s sociabilities and play styles.

Communication is the cornerstone of success, and ideal candidates will communicate effectively with clients, co-workers and
management, and appropriately document all concerns, updates, and relevant information.

ROLE AND RESPONSIBILITIES

As an Office Receptionist, you should anticipate...

• Answering phone calls and emails, checking clients in and out of the facility, taking detailed notes regarding dog

information (ex: feeding instructions, medications, allergies, behavioral traits, on-site property), making
reservations, managing waitlists, and processing new clients.

• Managing the Grooming calendar, and following procedures to ensure Grooming staff has enough time to complete

services.

• Providing caring, friendly, and fun customer interactions and building relationships, forwarding all complaints to the

resort Client Experience Manager.

• Building relationships to further customer trust by listening, conversing, maintaining integrity, continuous

communication, and presenting yourself professionally through appearance and actions.

• Ensuring that all office and customer standards and policies are maintained. Make suggestions for improvement of

office and customer standards and policies to the Resort Managers! Collaboration and new ideas are valued!

• Maintain high resort standards by caring for office equipment, supplies, and physical space, taking out trash,

sweeping floors, etc. as needed. Report deficiencies and needs to the manager.

• Transporting dogs from care of owner to boarding facility, asking questions about dogs behavior and sociability to

elicit necessary information, completing Watchchecks and Initial Watchchecks physically checking dogs.

QUALIFICATIONS AND EDUCATION REQUIREMENTS
At least 2 years of experience in a face-to-face customer service position.

Must be able to confidently navigate Mac Operating Systems, Microsoft Office, Google Docs, task management programs, Acrobat and online database management. Strong computer skills are an absolute must. Strong organizational skills.
Experience working with animals is a plus.

PREFERRED SKILLS
Animal Handling, Promoting Process Improvement, Reporting, Conflict resolution.

ADDITIONAL NOTES

Position will be hourly, at 40 hours/week.
o Typical Work Week: shift times starting between 7:15 am - 9:15 am with end of shift between 4:15 pm -
6:15 pm, for 8 hour shifts with 55 minute daily lunch breaks.
o Days Off: At least one of the following; Saturday, Sunday.

• Hourly wage will be $19.00 per hour plus tips, typically ranging between $1.00 - $3.00 average depending on

season.
o 15 days of Paid Time Off (PTO) per year (can be used for vacation or sick time) accrued 5 hours per
two-week pay period.
o 4 paid holidays (4th of July, Thanksgiving, Christmas, New Year’s Day).
o $130 monthly QHERSA reimbursement for qualified Medical and Healthcare Expenses

• Reports directly to the Thousand Hills Pet Resort Managers.
• Expected to attend monthly All-Call Staff Meetings typically held on the last Thursday of the month, 6:45pm -

8:15pm and occasional Office Staff Meetings.

• Bring your pet to work! All full time employees qualify for FREE daycare and overnight boarding services for their

dogs, free baths and added services, 50% off of Grooming/Haircut services and 25% off of all Gentle Touch Pet
Training Classes.

To Apply

Please complete our full application here: https://www.thousandhillspetresort.com/employment

Work Remotely

• No

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Every weekend

Ability to Commute:

• San Luis Obispo, CA 93401 (Required)

Work Location: In person

Salary : $19 - $21