Medical Receptionist

Department: Operations

Job Status: Full Time

FLSA Status: Hourly/Non-Exempt

Reports To: Center Manager

Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions: 1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures include but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels. 2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 3 May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. 4 May answer the telephone and answer caller’s questions or transfer call to appropriate staff member. 5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff. 6 Alerts management of donor flow issues. 7 Ensures the accurate recording of donor information in Donor Record Files as outlined in the SOPs. 8 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 9 Maintains confidentiality of all personnel, donor and center information. 10 May be cross-trained in other areas to meet the needs of the business. 11 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 12 Perform other job-related duties as assigned. HR-100-F-g Truehealth Management, LLC– Reception Technician Page 2 of 2 Rev. 00 POSITION QUALIFICATIONS High school diploma or equivalent required. Minimum of (6) months experience in a clerical or customer service-related position, preferably in medical or health provider environment or equivalent combination of education and experience. Must be able to perform basic math calculations. Must have legible handwriting. PHYSICAL AND MENTAL WORKING CONDITIONS Ability to make decisions, which have moderate impact on immediate work unit. Ability to understand, remember and apply oral and/or written instructions Must be able to see and speak with customers and observe equipment operation. Occasionally perform tasks while standing and walking up to 100% of time. Examine and assess the skin and other abnormalities through sight, touch and smell. Reach, bend, kneel and have high level of manual dexterity. Occasionally be required to lift and carry up to 25 pounds. Fast paced environment with frequent interruptions. Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens. Required to wear Personal Protective Equipment while performing specific tasks or in certain areas. Required to work overtime and extended hours to support center operational needs.

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $15 - $17