Operations Manager

At Thrasher, we are constantly seeking top-tier talent to help us redefine the industry. For nearly 50 years, we have been delivering exceptional foundation, waterproofing, and concrete leveling solutions across the Midwest, transforming the contractor experience for homeowners, one project at a time. Driven by innovation, excellence, and a passion for making a difference, we take pride in the impact we have on every project we undertake.

As an Operations Manager, you will not only lead teams—you will drive a movement. Our mission is to revolutionize the construction industry, and we are seeking a dynamic leader to elevate our production teams, ensuring they are equipped to deliver “WOW” experiences for every homeowner they serve. If you thrive on driving success, fostering strong team cultures, and leading with purpose, this is an exciting opportunity to take the next step in your career.

Job Description: Your Impact

Leadership & Accountability

• Lead by example, embodying Thrasher’s purpose, mission, and values.
• Recognize and reward exceptional work while addressing performance issues when necessary.
• Build strong relationships with key stakeholders.
• Meet and exceed annual goals, including Net Promoter Score, Install Capacity, Collection Percentage, and Total Install Revenue.
  
  

Production Training

• Achieve or surpass Quality Assurance commitments.
• Develop and deliver training on Thrasher’s production processes, Standard Operating Procedures (SOPs), installation skills, safety protocols, and administrative duties, including Electronic Logging Devices (ELDs).
  
  

Efficiency

• Ensure the production team meets or exceeds the company’s labor cost commitments.
• Oversee the completion of scheduled projects on time and within scope.
  
  

Quality

• Guarantee that the production team consistently delivers a “WOW” customer experience, marked by high-quality work, effective communication, and professionalism.
• Resolve issues that arise with crews or customers promptly.
  
  

Safety

• Ensure safe and consistent work practices by conducting thorough Job Site Inspections and maintaining accountability.
• Ensure company assets—including vehicles, trailers, equipment, and tools—are properly maintained and in excellent working condition.
  
  

Staffing

• Manage crew staffing and time-off schedules to balance current and projected workloads.
• Collaborate with other business units as necessary to support overall operations.
  
  

What You Bring To The Table

We are looking for leaders who are committed to growth, excellence, and teamwork. If you are ready to make an impact, we expect you to bring:

• 5 years of experience in coaching, mentoring, and developing high-performance production teams, with a strong focus on accountability and leadership.
• A proven ability to demonstrate empathy, integrity, and strong communication skills to build trust and inspire teams.
• Exceptional problem-solving, planning, and prioritization skills, thriving in fast-paced environments while maintaining high standards.
  
  

What We Offer

• Full Benefits: Comprehensive medical, dental, and vision insurance, plus a 401(k) plan with up to a 5% match to secure your future.
• Generous Time Off: 3 weeks of paid vacation to recharge and take care of what matters most to you.
• Pay It Forward: Paid community volunteer opportunities to give back to the community.
• Training to Succeed: Comprehensive training from day one to ensure your success.
• Career Growth: We hire for the future, providing opportunities to grow and advance within a company that supports your development.
  
  

Thrasher is an Equal Opportunity Employer.