What are the responsibilities and job description for the Customer Engagement Specialist position at ThrasherGroup?
At Thrasher, we believe that fulfilling work leads to a fulfilling life. Since 1975, we have been committed to exceptional customer service. We are a family-owned residential construction company specializing in waterproofing, foundations, and concrete repair. Our ambitious nature drives our mission to deliver a "WOW" experience and challenge the status quo. We foster a work environment where employees feel valued and passionate while also creating opportunities for growth. We need strong individuals like you to help us set new standards and make a meaningful impact.
Pay Range: Starting at $18/hour
Job Description: Your Impact
Are you passionate about creating meaningful connections and making a real difference? As a Customer Engagement Specialist, you'll have the opportunity to elevate customer experiences while playing a vital role in ensuring efficient and effective customer support.
Job Duties: How You Win Everyday
- Take inbound and make outbound calls to assist our customers in scheduling a free appointment with one of our experts.
- Strive to meet or exceed your metrics for converting leads into scheduled appointments, while also focusing on appointment retention.
- Collaborate effectively to ensure smooth communication and provide a personal touch with our homeowners.
Qualifications: What You Offer
- Must be at least 18
- Pre-employment screening includes, but isn’t limited to, a felony/misdemeanor background check
- Minimum of 1-2 years of customer service experience
- A history of reliable and consistent job longevity
Benefits: What We Offer
- Medical insurance, dental insurance, flex spending, HSA, vision insurance, and life insurance
- 401(K) Retirement Savings up to a 5% match
- Employer paid life insurance in the amount of $50,000
- Comprehensive paid training
- Career growth and development
Thrasher Group and their affiliates are an Equal Opportunity Employer.
Salary : $18
