Sr HCM Implementation Project Manager

Thread is a human capital management company that delivers superior personal service and great technology. Our mission to build high-performance, high-culture companies is not something we say; it's something we practice. We believe in delivering wow to those we come in contact with, and that includes our team. Happy employees make happy clients, which helps everyone grow. We're connecting people and technology for a better workplace and are looking to add a Sr HCM Implementation PM.

Overview

The Sr HCM Implementation Project Manager implements the iSolved platform for our new clients and manages the 8 to 12-week process to deliver a personable and memorable new client experience. The mission of this role is to ensure full client and employee adoption of selected iSolved features by the end of the implementation process through consultative analysis, setup, and personalized training. The Sr HCM Implementation Project Manager effectively establishes, maintains, builds, and manages the initial client relationship at all levels. They are responsible for guiding the client in best practices along with extensive training in the iSolved platform. This person has strong project management experience, strong client management skills, and a proven track record of utilizing technology to drive HR efficiencies and best practices, including performance management, workflows, employee onboarding, and employee engagement practices.

Top 5 Responsibilities

1. New Client Implementations - Perform deep analysis of client needs and find best practices to aggregate data to effectively and efficiently design and build the iSolved platform to fit the client's needs. Consistently maintains an NPS of greater than 70 and responds to all client tickets within 90 minutes.
2. Project Management - Responsible for setting and continually maintaining overall project expectations of new services to ensure overall success and timeliness of milestone completion to the client's happiness. Constantly monitors and updates Teamwork Projects to ensure all parties are clear on project deliverables and timelines are achieved.
3. Client Trainings - Work closely with Thread's Sr. Instructional Designer to assess and schedule client training needs and build a custom training schedule to increase service adoption while monitoring client knowledge level to ensure future success. When training resources are not available, the Sr HCM Implementation Project Manager will perform the training directly with the client.
4. Implement Add On & Ancillary Services - Manage ancillary add-on order submission, setup, training & support. Products include (but not limited to): Learn & Learn Pro, Onboard & Develop, Share & Perform, Isolved Benefit Services (FSA/HSA, etc).
5. Tier 3 Setup & Support - Provide advanced support to our operations teams and assist with complex tickets from our existing clients. Assist with complex rebuilds of existing client setups (new eligibility policies, workflows, new PTO plans, etc.)

Requirements

• Bachelor's degree preferred
• Previous Implementation experience and managing several clients and projects at once
• Strong attention to detail and highly organized
• Previous HR industry or HR technology experience (a plus)
• Strong team player who thrives in a collaborative environment
• Ability to adapt to a fast-paced, continually changing business and work environment while managing multiple priorities
• Strong written and oral communication
• Demonstrated ability to resolve issues and maintain strong client relationship skills. Focused on finding a solution because there is always a way to get it done!
• 4 years of prior HCM SaaS Implementation (preferred)

Thread is an Equal Opportunity Employer.