What are the responsibilities and job description for the Customer Success Manager position at Threat Stack, Inc?
Threat Stack is in the exciting business of protecting the cloud-based businesses and applications you use every day. Do you use apps to get things done in your day-to-day life? We secure them.
Primary Responsibilities :
- Ensure our customers are happy and are getting value out of our product.
- Empathize with every aspect of the customer experience, putting customers' needs first.
- Guide and coach customers and internal stakeholders with proactive customer success processes.
- Own renewals and expands in the account. Have a knack for account strategy, account mapping, and upselling value into accounts.
- Maintain high levels of customer engagement and satisfaction by focusing on customer loyalty and by introducing new features to the customer.
- Own the customer on-boarding process and operationally drive customer references and case studies.
Requirements :
Skills & Requirements Qualifications