What are the responsibilities and job description for the Solutions Engineer position at ThreatLocker?
COMPANY OVERVIEW
ThreatLocker® is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker® platform with Application Allowlisting, Ringfencing™, Storage Control, Elevation Control, Endpoint Network Control, Configuration Management, and Operational Alert solutions are leading the cybersecurity market toward a more secure approach of blocking the exploits of application vulnerabilities.
POSITION OVERVIEW
ThreatLocker's Solutions Engineers are the technical subject matter experts in supporting clientele through ThreatLocker's product lifecycle.
Solutions Engineers are responsible for, but not limited to :
- Supporting Sales department in product demonstration calls
- Managing post-sales cycle to providing technical support to client through audit reviews
- Serve as a technical expert in providing detailed specifications for proposed solutions including time and scope involved
- Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
- Analyze current technologies used within the company to identify and mitigate potential gaps within processes and cycles
- Document and monitor requirements needed to institute proposed updates in relation to customer experience
- Work alongside sales teams to successfully monitor progress and implementation of initiatives
- Account for possible project challenges or constraints and proactively seek to manage challenges
- Create and deploy product training webinars
- Attend conferences, trade shows, knowledge sessions as a brand ambassador and presenter
REQUIRED QUALIFICATIONS
WORKING CONDITIONS
The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.
