Ace Hardware Clerk

Role Description

ACE Hardware Clerks process customer orders, handle payments and deliver a high level of customer service. This role includes stocking and straightening merchandise, providing customer assistance by clearing aisles and assisting with cart removal and storage, unloading and loading freight trucks and participating in the clean-up, set-up and closing tasks as necessary for the store’s upkeep.

Required Skills/Abilities:

• Provide excellent customer service by greeting, assisting, thanking and prompt and courteous service.
• Scans orders by sliding items from conveyor belt and across tabletop scanner from left or right, depending on register setup, to the packaging area.
• Request supervisor verification for high-ticket items.
• Receive accurate payment for goods, makes change, processes checks, credit and debit charges according to proper departmental procedures for paperwork and performance of duties.
• Assist with transferring merchandise in carts and packaging orders, following all safety and security procedures.
• Ensures safe retrieval of merchandise by spotting for Forklift Drivers, keeping areas clear of fall hazards.
• Upholds merchandising standards by aligning products, restocking, and ensuring correct signage and display setups.
• Coordinates with supervisors and managers to execute prioritized merchandising plans.
• Utilizes equipment such as box knives and manual pallet jacks to manage merchandise, ensuring adherence to safety procedures.
• Maintains store presentation by setting up displays, ensuring products are accessible and safely secured, and performing cleaning duties such as, but not limited to, sweeping, mopping and dusting.
• Operate a manual pallet jack to accurately position pallets containing merchandise in the necessary areas of the store for efficient and safe retrieval.
• Carefully observe and ensure that all products on display have accurate and visible signage, enhancing customer shopping experience and product knowledge.
• Modify and adjust displays to ensure customer safety, which includes securing heavy equipment and covering sharp edges or other hazardous aspects to prevent accidents.
• Strictly adhere to all safety and security procedures and guidelines, ensuring a secure and risk-free environment.
• Manage and organize the store by removing loose cardboard and slip-sheets from the floor, maintaining a clean and obstruction-free space.
• Ensure that loose or opened products are securely rewrapped using shrink-wrap to maintain presentation and product integrity.

Experience/Education:

• A High School Diploma or GED is preferred.