What are the responsibilities and job description for the IT Help Desk Technician - Full Time position at Three Crosses Regional Hospital?
If you're looking for a place to call home and grow, Three Crosses Regional Hospital is looking for you! We are looking for a IT Help Desk Technician that is committed to clinical excellence and building a patient-centered culture.
Three Crosses Regional Hospital is an advanced independent healthcare organization led by a local team of professionals dedicated to high quality patient care and being the first choice of patients and providers in the communities we serve.
We are dedicated to hiring team members that will adapt to our culture, pride themselves in professionalism, integrity, transparency, two-way communication, and ensuring the safety and well-being of our patients and staff.
Responsible for the first line of communication with end user’s (customer) information technology needs. Follows the facility’s policy and procedures, local, state, and federal regulations.
The incumbent will carry-out her/his duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of Three Crosses Regional Hospital, and fully supports the mission, vision, and values of Three Crosses Regional Hospital. The incumbent will have knowledge of health care systems, and have demonstrated ability to interact, relate to, work with, and support the activities of a diverse workforce.
Primary Responsibilities
- Provide first level contact and convey resolutions to end user issues.
- Properly escalate unresolved queries to the next level of support.
- Track, route and redirect problems to correct resources.
- Record events and problems and their resolution in helpdesk manager software.
- Walk the customer through the problem-solving process.
- Reports to work on time and as scheduled.
- Follow up with customers, provide feedback and see problems through resolution.
- Utilize excellent customer service skills and exceed customer’s expectations.
- Ensure proper recording, documentation, and disclosure.
- Recommended procedure modifications or improvements.
- Preserve and grow your knowledge of helpdesk procedures, products and services.
- Install and set up network printers.
- Familiarize self with multiple software applications to assist end users.
- Consistently demonstrates the ability to establish appropriate department priorities.
- Always maintains and ensures patient confidentiality.
- Participate in a on call support rotation.
- Must be able to think and adapt quickly as business needs change.
- Works at maintaining a good rapport and cooperative working relationship with departments and staff at all levels.
- Represents the organization in a positive and professional manner.
- Attend staff meetings as needed.
- Other duties as assigned.
Education and Experience
- Required: High School Diploma or GED equivalent
- Preferred: Associate’s degree in computer science or related field.
- Required: 1 year experience in IT help desk operations.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law”.
