What are the responsibilities and job description for the PBX Operator Full Time M-F PM shift position at Three Crosses Regional Hospital?
PBX Operator Part Time Position Saturday and Sunday 7:00pm-7:00am
If you're looking for a place to grow your skills and experience, Three Crosses Regional Hospital is looking for you! We are looking for a PBX Operator that is committed to clinical excellence and building a patient-centered culture.
Three Crosses Regional Hospital is an advanced independent healthcare organization led by a local team of professionals dedicated to high quality patient care and being the first choice of patients and providers in the communities we serve.
We are dedicated to hiring team members that will adapt to our culture, prides themselves in professionalism, integrity, transparency, two-way communication, and ensuring the safety and well-being of our patients and staff.
In summary, the expectations of someone that joins a high reliability hospital are exceedingly high. It will require your full commitment to practice each of these norms and demonstrate that you care enough about our patients to keep them as safe as you can.
Duties/Responsibilities:
- Operate telephone switchboards and consoles to connect, hold, transfer and disconnect telephone calls.
- Determine the nature of inquiries and provide general information.
- Operate and manage the Code phone
- Handle problem situations in a professional manner and adequately communicates pertinent information so an overall work environment is created that lends itself to the best interest of the Hospital department personnel.
- Provide external connections for staff and answer internal queries directed to the switchboard.
- Provide connections to the police, ambulance, or fire department when emergencies are reported.
- Provide support to Emergency Department Registration.
Requirements:
- High school diploma or GED
- Knowledge of switchboards and phone systems
- Excellent customer service skills
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law”.
