What are the responsibilities and job description for the Business Intelligence Administrator - Top Digital Health Content Network position at Three Pillars Recruiting?
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We are a rapidly growing, physician-led organization specializing in tech-enabled patient engagement solutions. As an industry leader in utilizing technology to enhance patient education at the Point of Care, we are committed to developing innovative products and services. In a dynamic environment, we prioritize adaptability to better serve patients, healthcare providers, our team, and our partners. Our company culture values results-driven, proactive individuals who thrive in a fast-paced setting where decisions are made quickly, and everyone plays a critical role in our growth.
About the Job :
We are seeking a talented Business Intelligence Administrator with a strong background in Salesforce administration. This newly created position is vital to supporting our next phase of growth. You will be responsible for building, maintaining, and providing support to end-users of various internal systems-including Salesforce, Snowflake, Tableau, and custom software-to ensure seamless data flow across the organization.
Responsibilities :
Provide day-to-day administrative support for Salesforce and related systems, including user and permissions management, report building, training end-users, and addressing issues.
Implement and maintain Salesforce customizations, such as custom fields, objects, workflows, and automation processes.
Collaborate with internal stakeholders to gather business requirements for system changes and enhancements, clearly communicating technical concepts.
Oversee integrations between Salesforce and other key business systems, ensuring data accuracy and availability to stakeholders.
Monitor performance and scalability of existing implementations, proactively making improvements to ensure optimal functionality.
Enhance documentation quality and completeness to facilitate knowledge sharing.
Partner with developers to troubleshoot issues, conduct root cause analyses, and identify opportunities for improvement.
Identify time-consuming internal processes and design reliable, scalable automation solutions to streamline business operations.
Required Qualifications :
Bachelor's degree
2 to 4 years of experience as a Salesforce administrator, with a strong understanding of Salesforce architecture, ecosystem, and best practices
Key Competencies :
Demonstrated ability to manage multiple customization projects from end-to-end, including requirement validation, design, development, and stakeholder collaboration.
Skill in understanding complex business needs and designing effective internal tools / systems that are strategic and adaptable.
Results-driven mindset with a commitment to delivering high-quality work and upholding rigorous standards for oneself and others.
Exceptional communication skills and professionalism, with a demonstrated ability to build trust and strong relationships with stakeholders, team members, and executive leadership.
Strong analytical problem-solving skills, attention to detail, and ability to balance changing priorities in a dynamic environment.
Basic understanding of database and integration approaches, with the ability to write medium-complexity SOQL queries.
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