What are the responsibilities and job description for the Senior Client Services Manager/Senior Account Manager - Publicly Traded AdTech Company position at Three Pillars Recruiting?
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Senior Client Services Manager Operations
The Senior Client Services Manager is a key leader responsible for driving client retention, revenue growth, and satisfaction across high-priority accounts. As the primary client advocate, you will work closely with Sales Directors, Trading, Analytics, and Strategy teams to deliver best-in-class digital advertising solutions. This role requires a balance of strategic thinking, data-driven decision-making, and strong relationship management skills to help clients achieve their business objectives.
Client Relationship & Strategic Account Management
Senior Client Services Manager Operations
The Senior Client Services Manager is a key leader responsible for driving client retention, revenue growth, and satisfaction across high-priority accounts. As the primary client advocate, you will work closely with Sales Directors, Trading, Analytics, and Strategy teams to deliver best-in-class digital advertising solutions. This role requires a balance of strategic thinking, data-driven decision-making, and strong relationship management skills to help clients achieve their business objectives.
Client Relationship & Strategic Account Management
- Serve as the primary point of contact for key clients, ensuring timely and professional communication.
- Build and maintain strong relationships with stakeholders, proactively addressing concerns and identifying growth opportunities.
- Develop a deep understanding of clients' industries, target audiences, and marketing objectives to drive tailored solutions.
- Lead quarterly business reviews (QBRs), strategy sessions, and educational workshops to foster long-term partnerships.
- Collaborate with clients to define measurable digital KPIs aligned with their overarching business goals.
- Work cross-functionally with internal teams to ensure campaign strategy, execution, and performance exceed expectations.
- Oversee the execution of programmatic and digital advertising campaigns, ensuring accuracy, timeliness, and budget adherence.
- Analyze performance metrics and provide actionable insights to optimize campaign outcomes.
- Identify new revenue opportunities, including upselling additional services and expanding product adoption.
- Partner with Sales Directors to develop customized proposals and presentations that demonstrate value.
- Work closely with commercial teams to support contract renewals, pricing strategies, and budget planning.
- Partner with internal stakeholders across Sales, Trading, Analytics, Product, and Marketing to ensure seamless service delivery.
- Lead internal meetings, campaign kick-offs, and post-campaign analyses to drive continuous improvement.
- Ensure internal teams are aligned with client expectations, priorities, and strategic goals.
- Stay ahead of industry trends, including advancements in programmatic buying, adtech, and digital marketing.
- Serve as a trusted advisor by proactively sharing insights on market dynamics, emerging technologies, and competitor activities.
- Represent the company at industry events, conferences, and networking opportunities.
- Mentor and coach junior team members, fostering a culture of collaboration, accountability, and continuous learning.
- Provide guidance on best practices in client management, campaign execution, and data analysis.
- Support the Director of Client Services in team planning, process improvements, and operational efficiency initiatives.
- 4-6 years of experience in client services, account management, or media planning within an adtech, programmatic, or digital marketing environment.
- Strong knowledge of DSPs, SSPs, audience targeting, and data-driven advertising strategies.
- Experience managing a portfolio of enterprise clients or a book of business valued at $X million (adjust based on company specifics).
- Ability to translate data into actionable insights and communicate performance results to both technical and non-technical stakeholders.
- Proven success in upselling and revenue growth, with experience presenting to senior-level executives.
- Strong organizational skills, with the ability to manage multiple accounts, projects, and deadlines simultaneously.
- Excellent communication and presentation skills, with a client-first mindset.
- Proficiency in Google Suite, Microsoft Office (Excel, PowerPoint), and project management tools (e.g., Asana, Monday.com, Jira).
- Experience leading and mentoring junior team members.
- A proactive, solution-oriented attitude with a passion for digital innovation.
