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Technical Account Manager
We are looking for a Technical Account Manager with 2-5 years of industry experience to join our growing team. In this role, you will develop and grow large, strategic customer accounts requiring a comprehensive understanding of the technology.
The role requires the capacity to think critically and troubleshoot with minimal assistance. This position offers the opportunity to work closely with cross-functional teams, including product managers and software engineers, to create scalable AI solutions.
We seek someone with hands-on experience with major DSPs (Demand-Side Platforms), SSPs (Supply-Side Platforms), or ad exchanges.
Key Characteristics and Responsibilities
Focus on a client-centric approach through understanding and aligning with the client's business goals.
Ensure accurate campaign setup and reporting with attention to detail.
Exhibit passion and tech-savvy by staying updated on industry trends, emerging technologies, and changes in programmatic standards.
Thrive in a fast-paced environment and be a self-starter by taking ownership of tasks without extensive guidance.
Innovate by thinking creatively and be willing to experiment with strategies and tools to maximize impact.
Embody an entrepreneurial spirit by rolling up their sleeves and contributing beyond your job description, such as assisting in product feedback.
Qualifications
Bachelor's degree in Marketing, Advertising, Computer Science, Business or related field with 2-5 years of experience in programmatic advertising, ad tech, or a technical client-facing role
Relevant certifications (e.g., Meta, Amazon DSP, Trade Desk, DV360 certifications) are a plus.
Hands-on experience with major DSPs (Deman-Side Platforms), SSPs (Supply-Side Platforms), or ad exchanges.
Demonstrated ability to wear multiple hats, such as campaign execution, troubleshooting, and client engagement.
Familiarity with DSPs (e.g., The Trade Desk, DV360), SSPs, and programmatic tools.
Familiarity with ad-serving platforms (e.g., Campaign Manager 360)
Basic understanding of ad tag trafficking, pixel implementation, and campaign optimization.
Knowledge of programmatic auction dynamics and Real-Time Bidding (RTB) concepts.
Technical Skills
Ad Tech Expertise : Strong knowledge of the programmatic ecosystem, including DSPs, SSPs, and DMPs.
Data Analysis : Proficient in analyzing campaign performance data using tools like Excel (pivot tables, VLOOKUPs), SQL, Tableau, or other BI tools.
Troubleshooting : Experience diagnosing and resolving issues related to ad tags, creative delivery, and discrepancies between platforms.
APIs and Scripting : Familiarity with APIs and basic scripting (e.g., Python, JavaScript) for automation and data integration is often advantageous.
Communication Skills
Client Relationship Management : Ability to communicate complex technical concepts to non-technical stakeholders clearly and effectively in client onboarding.
Presentation Skills : Proficiency in creating decks and presenting insights or recommendations to clients or internal teams.
Negotiation : Skilled at navigating client needs and managing expectations.
Project Management
Strong organizational skills to manage multiple client accounts, deadlines, and deliverables.
Ability to prioritize tasks and work efficiently in a fast-paced environment.
Experience using project management tools like Jira
Comfortable managing multiple roles, such as campaign setup, reporting, and client troubleshooting, often simultaneously.
Soft Skills
Problem-Solving : A proactive approach to identifying issues and presenting data-driven solutions.
Collaboration : Effective working with cross-functional teams such as sales, product, engineering, and analytics.
Adaptability : Comfortable working with evolving technology and learning new tools or platforms.
Why Join Us
Innovative Environment : Work with cutting-edge technologies in a fast-paced, innovative environment.
Career Growth : Opportunities for professional development and career advancement.
Collaborative Culture : Join a diverse and inclusive team that values collaboration and creativity.
Competitive Compensation : Attractive salary and competitive benefits package.
Inclusive Workplace : be part of a culture of inclusiveness that celebrates diversity.
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