Job Description
Job Description
Job Title : Associate Omnichannel Ops Analyst
Client : Sports Vehicle Manufacturing Company
Duration : 6 months potential to extend
Location : Plymouth, MN 55442
Shift : Hybrid, onsite once a week (Wednesdays) or upon request
Job Overview : About the Role :
- Task-based role focused on monitoring reports and resolving order issues.
- Work in Excel reports and utilize PowerBI dashboards daily.
- Use Order Management System, ERP, and other tools to resolve issues.
- Frequently call / email Client dealers for issue resolution.
- Occasionally resolve escalated issues with customers.
- Interact directly with developers and Product Owners.
Top Skills / Requirements :
Detail-oriented.Able to manage day & prioritize tasks.Self-starter & problem solver.Analytical & strong verbal communication.Customer service skills.Strong Excel skills (pivot tables, VLOOKUPs, charts, cell formatting).Candidate Background :
Bachelor's degree required (Ecommerce, Business / Analytics, Operations, or Communications preferred).Experience in Ecommerce, Analytics, Order Management, Customer Service, or Account Management.Job Summary :
As part of the Client Parts, Garments & Accessories (PG&A) team, the Associate Omnichannel Ops Analyst supports E-Commerce operations, focusing on order management and customer service. PG&A E-Commerce is growing rapidly, and this role plays a key part in enhancing fulfillment and customer service experiences. You will collaborate with Fulfillment, Dealers, Logistics, and Customer Service teams.
Essential Duties & Responsibilities :
Order Support :
Monitor open orders on E-Commerce channels daily.Identify & document discrepancies for resolution.Use Power BI & Excel to analyze large data sets.Address technical order issues with development teams.Prioritize & escalate customer / dealer disruptions.Act as subject matter expert for order flows.Work closely with dealers, drop shippers, inventory & logistics teams.Communicate with dealers via phone / email.Assist Omnichannel Analysts with KPI reports & data analysis.Customer Service :
Support Customer Service in resolving escalated order issues.Advocate for an exceptional last-mile customer experience.Monitor & respond to inquiries in group Outlook inboxes.Handle customer inquiries regarding returns & escalations.Occasionally work alongside Customer Service agents.Deliver training & write knowledge base articles.Support new customer service initiatives & projects.Perform additional duties as assigned.Requirements, Skills & Knowledge :
Bachelor's degree (E-Commerce, Business / Analytics, Operations, Communications preferred).1 year experience in Ecommerce, Order Management, Account Management, Analytics, or Customer Service.Proficiency in Microsoft Excel, Word, and PowerPoint.Strong analytical, problem-solving, and math skills.Passion for customer service & relationship management.Experience working with data tools & analyzing large datasets.Ability to manage ambiguity & prioritize tasks independently.
