PRN Emergency Communications Operator

Summary:

This position is responsible for receiving and processing requests for ambulance service via telephone and radio utilizing Medical Priority Dispatch and maintaining the System Status Plan.

Major Duties and Responsibilities:

• Consistently receives emergency calls and enters them into the CAD system within 60 seconds, 90% of the time.
• Consistently achieves alert times within 30 seconds of call received time, 90% of the time.
• Consistently receives emergency calls and enters them into the CAD system within 60 seconds, 90% of the time.
• Demonstrates a working knowledge of all communications equipment to ensure intelligent reporting of equipment failures.
• Demonstrates the ability to apply the System Status Plan to daily operations.
• Demonstrates ability to maintain quality improvement program goals.
• Demonstrates the ability to modify the System Status Plan as needed for efficient operations.
• Demonstrates the ability to communicate professionally with residents, public officials, governmental entities and political leaders when necessary.
• Ability to direct resources during major/mass casualty incidents.

Minimum Qualifications:

• High School diploma or General Education Degree (GED)
• TRAA EMD Certification obtained within 6 months of EMD hire date
• Obtain NAED EMD Certification within 1 months of EMD hire date
• Good Computer skills and ability to multi-task
• In the interest of public safety, the ability to speak in an unencumbered manner is a Bona Fide Occupational Qualification (BFOQ) for this position

Desired Qualifications:

• One year field experience

Physical Requirements:

• Must be able to withstand considerable sitting and work a variety of shift hours while performing the duties of the job.
• Must be able to frequently use hands to use controls; reach with hands and arms.