Position: Loan Processing Supervisor

Reports To: SVP of Operations

FLSA: Exempt

Location: Idaho Bank- 233 E. Idaho Street

Position Summary

The position of Loan Processing Supervisor will direct loan processing operations bank-wide in accordance with the organization’s Mission Statement and Core Values. These duties span the entire loan process from creating new loan documents to processing payments and creating loan files. This position will supervise the internal personnel in the Loan Processing Department. The position requires interaction with Bank lenders, vendors and customers, and other Bank personnel on a daily basis. The responsibilities include assisting with real estate, commercial and consumer loan administration. The position reports to the SVP of Loan Operations.

Essential Functions

• Supervise loan processing operations. This includes coaching, disciplinary processes, and coordination of training efforts.
• Provide coaching and oversight with regular feedback to team members.
• Schedule and conduct required yearly performance reviews and quarterly check-ins.
• Maintain proper staffing levels based on volume, scheduling needs for training, time off and meetings
• Recommend staffing coverage needs. Working with Human Resources, interview and recruit as needed.
• Monitor and set performance measurements and goals as well as assist staff with Career Development planning.
• Be proactive in communicating to team members about any procedural changes, compliance, and regulatory findings.
• As needed to meet service standards, process new loans.
• Processing loans to include any of the following: completing credit reports and other needed documentation, do loan calculations, book loans, prepare disbursements, perfect liens, set up and scan loan files, process payments and advance requests, provide ratings and payoffs and perform account maintenance.
• Respond to customer loan inquiries.
• Maintain applicable knowledge of loan types, Bank policies and procedures, regulatory compliance requirements and document legalities.
• Maintain knowledge of banking products and services to cross sell to customers.
• Process credit life and disability insurance documents and track bank insurance sales and incentives.
• Perform pre-closing reviews on all loans prior to closing to insure accuracy.
• Manage the pending exception lists.
• Complete Freddie Mac reporting: monthly reporting and EDR reporting.
• Perform quarterly collateral and safekeeping box audits.
• Prepare and organize reports and documents for Compliance and Executive team, as requested.

Additional Responsibilities

• Must have the flexibility to work the open to close schedule by opening and clearing the bank for employees prior to bank hours and/or closing the bank at the end of the day.
• Complete required compliance training annually
• Participate in Bank committees as assigned
• Work any exceptions related to compliance or missing documentation
• Provide back up and assistance to Loan Processing Department
• Participate in a minimum of two Heritage Club events annually
• Participate in two Highlander Cross Country or Track events annually
• Adherence to the Advantage Business Model and being Montana Tough

Skills and Competencies

• Prior banking experience in loan processing preferred
• Minimum of three years of clerical/administrative experience
• Prior supervisory or leadership experience desirable
• Have or will obtain and maintain required licenses and certifications as necessary for the position
• Computer proficiency required – ability to use internet, email and Microsoft Office Word and Excel
• Must be bondable
• Must be able to conduct oneself in a manner that promotes trust in the individual and our organization.
• Must maintain confidentiality at all times due to the nature of information about customers and transactions
• Work cooperatively and respectfully with all Bank Team Members
• Self-directed – must be able to fulfill the responsibilities of the position with minimal supervision
• Must be able to prioritize and organize responsibilities to maximize productive results

Physical Demands

• Normal office environment
• Extended PC viewing, keyboarding with periods of sedentary work
• May be required to stoop, kneel, stand, walk, talk, hear, reach with hands and arms
• May be required to occasionally lift/move up to 30 pounds

The physical demands noted above are representative of those that must be met by an employee to successfully perform the essential function of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Employee Signature Date

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Printed Name

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