What are the responsibilities and job description for the Electronic Gaming Machines - EGM Tech 1 position at Three Rivers Casino Coos Bay?
The Electronic Gaming Machine Tech 1 (EGM Tech 1) is responsible for the preventative maintenance and minor repair of Electronic Gaming Machines.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Performs preventive maintenance on all EGM Machines in accordance with departmental policies and procedures.
- Troubleshoots and repairs EGM Machine issues in accordance with department policies and procedures.
- Installs, troubleshoots, repairs, and operates IGT Advantage System.
- Maintains proper documentation on department repair logs, shift logs, pm logs, M.E.A.L. cards, etc.
- Monitors sign lighting and graphics reporting any deficiencies to management.
- Communicates with various departments by radio in accordance with departmental policies and procedures.
- Maintains professional communication and cooperation with all departments and outside vendors to open service tickets.
- Responds to floor calls timely and courteously.
- Ensures all slot machines are secure.
- Adheres to departmental and casino policy and procedures.
- Safely and effectively operates shop tools including hand tools, soldering equipment, electronic test equipment and other equipment as required.
- Other duties as directed by management.
WORK ENVIRONMENT
While performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor. The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods of time.
PHYSICAL REQUIREMENTS
- Must be able to sit, stand and/or walk for up to 8 hours.
- Must be able to carry, reach, twist, bend and squat frequently.
- Must regularly lift and /or move up to 100 pounds and occasionally lift and/or move up to 150 pounds with assistance as needed.
- Safely and effectively operate shop tools including hand tools, soldering equipment, electronic test equipment and other equipment as required.
SERVICE COMMITMENTS - Exceptional Guest Service is key to the success of Three Rivers Casino Resort and each of our Team Members. We live our Service Commitments in all interactions with every guest and Team Member, starting with #1 “Be Kind. Always.” Your commitment will help us meet our Purpose.
EVERY DAY, WE DELIVER UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST.
Requirements:EXPERIENCE, EDUCATION AND ELIGIBILITY
- Minimum age requirement for this position is 21 years old.
- Must have 6 months experience as an EGM attendant, a technical field or equivalent combination of education and experience.
- Must be able to pass an EGM Tech 1 exam.
- Must have a valid driver’s license and be insurable by TRCR’s insurance agency.
- General understanding of computer programs, including all windows applications required.
- Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
- Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.
- Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
- Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.
