What are the responsibilities and job description for the Finance - Player Services Representative position at Three Rivers Casino Resort?
Job Type Full-time Description
The Player Services Representative is responsible for greeting all guests in a pleasant, courteous and enthusiastic manner while assisting guests with various money related transactions and registering guest information for Players Club accounts.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Redeems Video Lottery Terminal tickets, Keno / Sportsbook tickets and chips into currency for guests, exchanges coins for cash, processes poker withdrawals and deals with cash exchanges.
- Processes Global Cash checks, personal checks and traveler’s checks following strict identification guidelines.
- Issues revenue banks for F&B, Hotel, Bingo / Keno and cash wallets to Slot Attendants.
- Proficiently and accurately completes transactions, online accounting functions and required paperwork.
- Provides excellent guest service by answering all questions and entering guest’s information into the Players Club database.
- Sells box office tickets through Star Tickets plus system and assists the Host department with VIP Special Events and concert reservations when needed.
- Responsible for maintaining the cleanliness and organization of the Player Services area, monitoring inventory and requesting supplies as needed.
- Conducts Marketing promotions in accordance with the approved promotional rules.
- Performs responsibilities in compliance with the current departmental policies & procedures, staying up to date on any changes.
- Maintains awareness of, and effectively communicates to other staff, property-wide / company promotions, events and programs.
- Provides information and explains Players Club benefits, property amenities & marketing programs to our guests.
- Safeguards Three Rivers Casino Resort assets and balances assigned bank.
- Other duties as directed by management.
WORK ENVIRONMENT
While performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor. The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods of time.
PHYSICAL REQUIREMENTS
SERVICE COMMITMENTS - Exceptional Guest Service is key to the success of Three Rivers Casino Resort and each of our Team Members. We live our Service Commitments in all interactions with every guest and Team Member, starting with #1 “Be Kind. Always.” Your commitment will help us meet our Purpose.
EVERY DAY, WE DELIVER UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST.
Requirements
EXPERIENCE, EDUCATION AND ELIGIBILITY
Salary Description $ hr
Salary : $18
