What are the responsibilities and job description for the Hotel - Gift Shop Clerk position at THREE RIVERS CASINO?
The Gift Shop Clerk is responsible for processing transactions, maintaining a clean and organized environment while providing excellent guest service in the gift shop.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Courteously and enthusiastically greets guests and determines their needs for prompt service.
- Provides information about products, promotions and special offers.
- Provides guests with information on TRCR amenities and services, and local attractions.
- Processes sales transactions accurately and efficiently using the POS System.
- Accepts payments, including cash, credit/debit cards and gift certificates.
- Issues receipts, refunds and exchanges as needed.
- Maintains a balanced cash drawer and reconciles sales at end of shift.
- Assists with stocking shelves and displays with merchandise while verifying products are properly labeled.
- Alerts management on low stock or product replenishment needs.
- Maintains a clean, organized and presentable area at all times to include dusting, cleaning display cases, vacuuming and other miscellaneous cleaning tasks.
- Stays informed and familiar on product and merchandise available.
- Maintains awareness of company promotions, events and programs; communicating them to our guests at every opportunity.
- Informs management of all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
- Provides all above guest interactions applying TRCR service standards.
- Other duties as directed by management.
WORK ENVIRONMENT
While performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor. The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods of time.
PHYSICAL REQUIREMENTS
- Must be able to sit, stand and/or walk for up to 10 hours.
- Must be able to carry, reach, twist, bend and squat frequently.
- Must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with assistance as needed.
SERVICE COMMITMENTS - Exceptional Guest Service is key to the success of Three Rivers Casino Resort and each of our Team Members. We live our Service Commitments in all interactions with every guest and Team Member, starting with #1 “Be Kind. Always.” Your commitment will help us meet our Purpose.
EVERY DAY, WE DELIVER UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST.
Requirements:EXPERIENCE, EDUCATION AND ELIGIBILITY
- Minimum age requirement for this position is 21 years old.
- High School Diploma or equivalent preferred.
- General understanding of computer programs, including all windows applications required.
- Ability to operate a POS system and handle cash transactions accurately.
- Ability to work independently, in high pressure situations with strong attention to detail.
- Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
- Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.
- Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
- Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.
