Marketing - Events and Entertainment Supervisor

The Events and Entertainment Supervisor collaborates with the Marketing Team to create VIP events and entertainment experiences. They assist with the booking and coordination of banquets and events at TRCR, TRC, and Ocean Dunes Golf Course, as well as entertainment at Blue Bills Restaurant & Bar. Additionally, they supervise the Events Team Members.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Supervises the Events Team Members, working alongside the Team during all aspect of their work from setup to clean up, observing guest interactions, resolving guest concerns and preventing discrepancies in services.
• Assists with training and development of the team, working closely with the E&E Manager regarding additional training needs, evaluations and corrective actions.
• Works with E&E manager on hiring and interviewing new Team Members.
• Upon completion of banquets collects payment and coordinates billing to the standards of Marketing’s P&Ps. and completes necessary paper work to input into the Agilisys system.
• Communicates timely and thoroughly with the SE Team on incoming entertainment groups and events.
• Assists with bi weekly BEOs meeting to ensure communication is timely and clear to all departments that attend.
• Helps coordinate with décor and or lighting and sound companies.
• Attends Concerts, Banquets and Events as required to ensure successful outcome and quality.
• Ensures compliance with company standards for performance, service to patrons, licensing laws, health and safety and other statutory regulations.
• Resolves or refers to management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
• Promotes teamwork and quality service through daily communication and coordination with all departments, including needed property or service concerns.
• Integrates the Three Rivers brand purpose into all processes, communications and guest/team member experiences.
• Provides information and explain Players Club benefits, property amenities & marketing programs to our guests.
• Ensures living the brand/purpose in all work activities: “Every day, we deliver uncommonly kind experiences that connect people to the coast.”
• Other duties as directed by management.

WORK ENVIRONMENT

While performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor. The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods of time.

PHYSICAL REQUIREMENTS

• Must be able to sit, stand and/or walk for up to 8 hours.
• Must be able to carry, reach, twist, bend and squat frequently.
• Must regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with assistance as needed.

SERVICE COMMITMENTS - Exceptional Guest Service is key to the success of Three Rivers Casino Resort and each of our Team Members. We live our Service Commitments in all interactions with every guest and Team Member, starting with #1 “Be Kind. Always.” Your commitment will help us meet our Purpose.

EVERY DAY, WE DELIVER UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST.

EXPERIENCE, EDUCATION AND ELIGIBILITY

• Minimum age requirement for this position is 21 years old.
• Must have 1 year experience in a leadership role or equivalent combination of education and experience.
• Must have 2 years combined experience in a guest service role or equivalent combination of education and experience.
• Previous marketing, events and entertainment experience preferred.
• Intermediate understanding of computer programs, including all windows applications required.
• Possess or obtain a Food Handlers Card/OLCC License within 30 days of employment.
• Must have a valid driver’s license and be insurable by TRCR’s insurance agency.
• Ability to work without supervision, to organize and track multiple projects with large amounts of details necessary.
• Ability to meet deadlines, and work well in high pressure situations.
• Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
• Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.
• Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
• Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.