What are the responsibilities and job description for the Front Desk Supervisor- Seasonal position at Three Seasons Resort?
Job Summary
We are seeking a Front Desk Supervisor to oversee the daily operations of our front desk team. The ideal candidate will possess exceptional guest service skills. This role is crucial for ensuring a welcoming atmosphere for our guests while maintaining efficient front desk operations. The Front Desk Supervisor will be responsible for leading the front desk staff, managing guest relations, and ensuring that all guests receive outstanding service.
Responsibilities
- Supervise and train front desk staff to deliver excellent customer service.
- Manage daily front desk operations, including check-ins and check-outs.
- Address guest inquiries and resolve any issues or complaints promptly.
- Maintain accurate records of guest information and transactions.
- Ensure the front desk area is well-organized, clean, and welcoming.
- Utilize phone systems effectively to manage incoming calls and messages.
- Collaborate with other departments to enhance the overall guest experience.
- Implement hotel policies and procedures to ensure compliance with industry standards.
- Assist in scheduling staff shifts to ensure adequate coverage during peak times.
Join our team as a Front Desk Supervisor, where you will play a vital role in creating memorable experiences for our guests while having fun doing it!
Job Types: Full-time, Seasonal
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Schedule:
- Evening shift
- Morning shift
Ability to Commute:
- Dennis Port, MA 02639 (Required)
Ability to Relocate:
- Dennis Port, MA 02639: Relocate before starting work (Required)
Work Location: In person
Salary : $21 - $23
