What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Three Seasons Resort?
Overview
We are seeking a dedicated and friendly Front Desk Agents/Night Auditors to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out process. Your hospitality management skills will be essential in handling guest relations, addressing inquiries, and managing reservations efficiently. This position is ideal for individuals who thrive in a fast-paced environment and have a passion for delivering outstanding customer service.
Responsibilities
- Greet guests warmly upon arrival and assist with the check-in process.
- Manage reservations, cancellations, and modifications efficiently.
- Provide information about hotel amenities, services, and local attractions.
- Address guest inquiries and resolve any issues or complaints promptly.
- Conduct night audits as required to ensure accuracy of financial transactions.
- Maintain an organized front desk area and ensure all necessary supplies are stocked.
- Handle phone calls with professionalism, demonstrating excellent phone etiquette.
- Collaborate with other hotel departments to enhance guest experience.
- Assist with administrative tasks as needed, including data entry and record keeping.
Experience
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Strong knowledge of hospitality management principles and practices.
- Excellent communication skills with the ability to engage effectively with guests from diverse backgrounds; multilingual abilities are a plus.
- Proficiency in using hotel management software and basic computer applications.
- A friendly demeanor with strong interpersonal skills to foster positive guest relations.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Seasonal
Pay: $18.49 - $19.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Night shift
Ability to Commute:
- Dennis Port, MA 02639 (Required)
Ability to Relocate:
- Dennis Port, MA 02639: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $19
