What are the responsibilities and job description for the Behavioral Health and Wellness Concierge position at Three Wire Systems?

Job Description

JOB SUMMARY :

The Behavioral Health & Wellness Concierge will serve an integral role as a member of the contract team responsible for proving proactive, preventative coaching services to military Veterans, guard members, reservists, and their family members / support networks or caregivers.

ESSENTIAL JOB FUNCTIONS :

Responsible for assessing the behavioral health / wellness needs of participating Veterans or service members to inform the development of personal plans aimed at improving their overall well-being.
Responsible for tracking, monitoring, and documenting all coaching sessions and related services within the case management system.
Providing telephonic coaching to utilize motivational interviewing, solution focused techniques, and other related skills to assist clients achieve and maintain positive life changes.
Working with clients to develop personal goal plans and identify actions steps for completing their plans.
Making outreach calls to inform services members about available programs and to enroll them in services.
Connecting service members to appropriate resources and making necessary referrals for facilitating goal attainment.
Facilitating new and existing trainings related to behavioral health trends
Attends training sessions as needed

OTHER DUTIES :

Perform other duties as required

KEY COMPETENCIES :

Problem solving

Excellent communication written and verbal skills.

Ability to work with individuals and teams to solve their technical issues.

Ability to troubleshoot user issues via telephone

Flexible

Ability to quickly learn.

Goal oriented with motivation to become functional expert in the program you support

MISSION AND VALUES :

Contributes to achievement of the Mission and Vision of our organization.

Adapting to Change – Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Continuous Improvement – Acts to constantly improve the level of customer satisfaction in both individual and teamwork processes.

Client Centered Focus – Demonstrates concern for meeting or exceeding customer’s expectations / requirements in a manner that allows the client to guide rehabilitation process towards the achievement of their goal(s) and which provides satisfaction for the customer.

Teamwork – Accomplishes tasks through working effectively with others and appreciating the value, contributions, and commitment of every member.

JOB SPECIFICATIONS :

Required Knowledge, Skills, and Abilities :

Understanding of military culture, rank structure and organizational structure, as well as a strong understanding of the deployment and re-integration cycle are required

Clinical background in assisting people with goal development and attainment

Ability to rely on experience and judgment to plan and accomplish goals.

Strong interpersonal, writing and verbal skills

Excellent telephone etiquette and friendly demeanor

Organized yet flexible

Proficient with Microsoft Office Suite. and well versed in computer skills

Familiarity with social networking technologies

Excellent customer service skills as well as a strong desire to assist Veterans, their co- workers and supervisors are necessary qualifications

Minimum Education / Training Requirements : Bachelor’s degree with a current behavioral and / or lifestyle coaching certificate.

Certified Lifestyle / Life Coach

Certified Behavioral Coach

Minimum Experience : Strong preference given to experience working with military populations. Prior military experience as a service member, military spouse, or family member is highly preferred.

Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the VP, VetAdvisor Services.

Physical Capabilities : Sitting, standing, walking, and traveling to off sites; some lifting of items up to 20 lbs.

Mental Demands :

Concentration / Attentiveness

High Level of Decision Making

Respond to unpredictability

High Level of Record Keeping

High Pressure for Results

Independent Judgment and Discretion

Organize and Prioritize

Manage Multiple Projects / Tasks

Respond to Angry / Upset or difficult Individuals

Relate to Others

Required Licenses, Certification or Registration :

Must have obtained and submit a current, applicable, certification(s) as required. Must be able to obtain the appropriate government clearance as needed, if required.

Work Environment :

Remote, primarily, with a private work area / office.

Contractor site, occasionally

Offices located in Ebensburg, PA and Bedford, PA

Occasional travel up to 20% may be required.

Program meetings

May attend Benefits Fairs

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