Event Specialist - Vance, AL

About The Experience - Event Specailist

The Experience is a 3-day, 2-night experiential training program, designed to electrify the hearts & minds of dealership and corporate associates and propel them into the future. We are focused on providing a best-in-industry training experience for our colleagues through the utilization of innovative technology and personalized touches onsite. Ultimately, this program will help fast track the mission to be the Number 1 Luxury Electric Brand in the U.S.

Role Summary

We are proud to work with a diverse network of freelance talent to collaborate with our team on innovative experiential learning programs. We are seeking an enthusiastic, driven, customer-service obsessed team player to join our onsite program team. Responsibilities include performing on the mic during program transfers, giving short training demonstrations and facilitated tours, assisting with event preparation, and more.

What You’ll Do:

• Learn scripts and perform “on the mic” as a host throughout the program
• Serve as dedicated tour guide throughout the program for a group of 48 guests per event
• Answer all questions in a polite manner and address queries promptly.
• Identify new learning opportunities, drive program recommendations and make suggestions to increase guest engagement.
• Provide superior customer service & onsite hospitality to attendees.
• Seek new ways to delight and surprise program participants.
• Document and share (photos, written quotes, etc) attendee experiences.
• Ensure high quality environments in all modules (check F&B, straighten and rearrange chairs, clean tables, set out pens and notebooks, etc).
• Educate, engage, and develop relationships with attendees.
• Cross-train to fill in and support hotel-based guest services tasks.
• Clean, count & return safety assigned team safety glasses.
• Write amenity cards and prep gift bags.
• Prep & maintain assigned team gear/items (umbrellas, ponchos, gifts, hats, medicine, etc).
• Cross-train to support pre-arrival and onsite registration communication.
  
  

What We’ll Love About You:

• Articulate and able to perform demonstrations that engage and inspire
• Superb verbal and written communication skills
• A strong growth mindset
• Provide “Best or Nothing” customer service and hospitality
• Passion for people - great listening and conversational skills
• Initiative to find new ways of delivering excellence
• A commitment to “always being on stage” and maintaining consistent positivity, participant-facing enthusiasm throughout all program days and sessions
• Experience in automotive sales or customer service (bonus points)
  
  

Measures of Success:

• Others consistently seek your guidance and expertise on product/brand questions
• High connectivity to attendees - positive relationships consistently built
• Track record of recommending and making improvements to the program
• Positive attendee and team feedback
• Demonstrated ability to work independently and as a team
• Willingness and eagerness to take on additional work
• Consistently reliable in ongoing responsibilities
  
  

Location

The right candidate must be willing to commute to Ross Bridge Resort & Spa, U.S. International, and Barber Motorsports Park.

Schedule

The program is targeted to operate 60 events annually. A standard two-session weekly schedule, with some opportunity for additional hours and work, looks like this:

• Monday (OFF)
• Tuesday: 6:00am to 5:00pm (11 hours)
• Wednesday: 7:00am to 2:30pm (8.5 hours)
• Thursday: 6:00am to 5:00pm (11 hours)
• Friday: 7:00am to 2:30pm (8.5 hours)
  
  

A standard one-session weekly schedule:

• Monday (OFF)
• Tuesday: 6:00am to 5:00pm (11 hours)
• Wednesday: 7:00am to 2:30pm (8.5 hours)