What are the responsibilities and job description for the Field Technician 3 - Baltimore, MD position at ThreePDS Inc.?
Field Technician Opportunity in Baltimore, MD
Must Have :
Communication Skills
Mac OS
Microsoft Windows
office 365 suite
service now
WIndows 10 / 11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting
Nice to Have Skills :
A / V
Customer Facing Service, Windows 10 / 11 skills, MAC skills
Job Details :
Location / Fed Ex Address : Baltimore, MD (this is the correct address!!!)
Is this contract to hire / possible extension? Yes
Positions : 1
Shift start time and end time? 8 - 5, OR 9-6 (TWO POSSIBLE SHIFTS)
Will the individual be required to work on site / is this remote? at customer sites
Driving or Non-Driving? Non-Driving
Job Description :
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop and laptop computers, printers, and standard software at customer sites and / or depot locations.
This is a journeyman position for the typical desk side support technician.
You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
Your assignments will range in complexity, from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs / laptops, and installing and optimizing hardware and software products.
This role requires MAC OSx, Windows 10 / 11, Service Now and Office 365 Suite experience in a professional setting. A / V experience would be a plus.
Responsibilities :
Provides support for software and hardware for desktops and laptops
Provides maintenance and support on legacy products
Installs and maintains PCs and associated software and peripherals
Performs installs, moves, adds and changes as required
Tests and certifies PCs and client approved applications
Provides follow-up on problems or escalation
Maintains a high degree of professionalism in actions, demeanor, and dress. C-Level support will be required.
Ensures customer satisfaction throughout the service delivery transaction
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
May be required to assist with support of servers or network devices with guidance through support. Certification not required
This role requires both WIndows 10 / 11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting
Requirements :
Must have experience with Installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and / or depot locations
Windows 10 / 11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting
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