What are the responsibilities and job description for the Division VP of Patient Experience position at Threescore Agency?
Job Summary and Qualifications :
We are seeking a Division Vice President (VP) of Patient Experience to oversee the implementation and advancement of patient experience standards and initiatives. As a key member of our dedicated team, you will play a pivotal role in fostering a culture of excellence in patient care. If you're ready to make a meaningful impact, we invite you to apply now!
Job Tasks :
- Develop Strategy : Lead the division’s strategic plan to enhance patient experience, ensuring alignment with the broader enterprise framework.
- Provide Feedback : Offer insights to corporate shared services on division-specific patient experience needs (e.g., training modules, resources).
- Shape Corporate Strategy : Deliver data-driven recommendations to inform corporate initiatives and interventions.
- Implement Initiatives : Oversee the rollout and sustainability of patient satisfaction programs aimed at improving patient experience, in line with divisional and organizational objectives.
- Utilize Best Practices : Apply evidence-based practices such as Nurse Leader Rounding, Senior Leader Rounding, Peer Interviewing, and Standards of Behavior.
- Training & Development : Coordinate or deliver training programs to equip staff with the necessary tools and skills to excel in their roles.
- Collaborate with Facilities : Work with individual facilities to address specific challenges and assist in the development of tailored action plans.
- Drive CAHPS Success : Guide facilities in achieving favorable CAHPS results and other key patient satisfaction metrics.
- Monitor and Evaluate : Regularly review performance reports, identify areas for improvement, and implement corrective actions when necessary.
- Evaluate Effectiveness : Assess the impact of training and development programs to ensure they meet the needs of employees and improve patient experience outcomes.
Education :
