Dispatch/Scheduler

Threshold Brands, backed by private equity, is a powerhouse multi-brand franchisor boasting over $375 million in annual system-wide sales. Our impressive portfolio of 10 brands is dedicated to enhancing homeowners’ lives. Among our standout brands are MaidPro, Men in Kilts, Pestmaster, USA Insulation, Plumbing Paramedics, Heating & Air Paramedics, Granite Garage Floors, Sir Grout, Mold Medics, and Miracle Method. 

We are seeking a highly motivated, detailed oriented Customer Service Representative with strong communication skills for our Pestmaster Services Brand. Your experience delivering exceptional customer service support to our customers and Technicians is vital to the success of Pestmaster Services.   This position will be working out of the Reno office for a few months and then convert to a full-time remote role.

The ideal candidate will be: 

• Detail oriented
• An effective communicator (written, oral) 
• Analytical and critical thinker
• Organized and able to multitask 
• Customer service oriented
• Comfortable using Microsoft software (Excel, Word, Outlook) 

Job Responsibilities 

The Customer Service Representative supports our clientele while contributing administrative support to the Reno office.  CSR is responsible for handling calls from customers regarding pest control services, invoicing, schedules services and reports directly to the Customer Service/Dispatch Manager.  This is achieved through the main job responsibilities, as follows: 

• Communicate with customers and field technicians
• Review contracts to determine correct service
• Assist in month-end close process 
• Answer calls from customers, vendors, and employees
• Resolve customer complaints via phone or email
• Track and record checks, credit cards, ACH, and cash received
• Accurately bill customers monthly
• Work with customer to collect delinquent payments
• Other tasks as assigned

Qualifications 

• Min. 1 year customer service experience
• Scheduling, preferred
• Pass background check
• Invoicing experience, preferred
• Microsoft office (Excel, word, email)
• Great verbal and written communication skills
• Excellent interpersonal skills
  

Benefits 

• Competitive salary 401(k) match 
• Medical / Dental / Vision Insurance Coverage 
•  Paid time off Paid Holidays

WORKING AT THRESHOLD BRANDS

This is an exciting opportunity to work at a company that genuinely cares about its employees, franchisees, and customers! A company that believes in balance between work-life, that it is okay to have fun on the job, and that invests in its employees by providing challenging opportunities and tools to deliver excellence! If these beliefs ring true to you, we invite you to read on.

What do we do? We help entrepreneurs achieve their lifelong dream of success through business ownership. As a multi-brand franchisor, we plan to deliver multiple home services through individually owned and operated franchisee throughout the United States and Canada. We help our brands deliver superior customer service by providing a high touch National Contact Center, cutting-edge technology, fun and upbeat marketing, and business coaching that adds real value. In a nutshell, our vision is to be a franchisee-friendly company, empowering entrepreneurs to deliver exceptional services to their communities.

What are our roots? It all began in August 2020, when our flagship franchise, MaidPro, partnered with The Riverside Company (a private equity sponsor). Since then, we’ve been moving at a rapid speed growing both organically and through acquisitions. Today, we are 10 brands strong, supporting MaidPro, Men in Kilts, Pestmaster, USA Insulation, Plumbing Paramedics, Heating & Air Paramedics, Sir Grout, Granite Garage Floors, Mold Medics and Miracle Method. Our strategy is to keep adding great-performing brands to our portfolio, so we’re not slowing down. We’re headquartered in Boston, Massachusetts, but really, we’re all over the map, with more than 400 franchise locations across North America.

COMPANY CULTURE

Who are we? We are a collection of entrepreneurs, out-of-the-box thinkers, hospitality minded innovators. We thrive in a fast-paced, high-energy environment and we are steadfastly committed to adding value to everything we do.

Who do we want on our team? We look for people who are natural learners, passionate about their careers and love to help businesses grow.

Why work here? We provide a fun place to work where people are nice, learning is continuous, individuality is respected, and your cutting-edge ideas are welcomed. At the same time, we’re straight shooters. We support each other but we also challenge each other. You will be challenged every day, but it will be the best job you ever had.

Threshold Brands is an Equal Employment Opportunity Employer

Salary : $375