Operations Supervisor (Head Route-setter)

Role Summary:

The Operations Supervisor is responsible for three key areas 1) inspections, 2) facility maintenance and 3) leading the route-setting schedule and team. The operations supervisor is accountable for ensuring the route-setting schedule and product to the customer is at the quality, level, and density expected. The Ops Supervisor will ensure that operations are always running smoothly regarding route-setting, facility maintenance, inspections, and opening-closing responsibilities, as needed.

Essential Job Duties:

• Manage route-setting schedule and staff, climbing wall related projects, maintenance, and inspections.
• Manage facility coordinator to ensure all work related to facility maintenance of gym is upkept. Oversee contractors as needed.
• Report orders and inventory needs to the Operations Manager for all facility supplies to include cleaning products, tools, and machines.
• Manage and communicate to vendors and suppliers on behalf of Threshold for facility needs.
• Execute USA Climbing Events, Communications, operations, and act as a liaison between owners and USA Climbing officials.
• Ensuring Climbing Wall Instructors (CWIs) are enforcing gym rules at-all-times.
• Teaching and assisting with proper fit of equipment, how to properly tie in, how to belay with an Assisted Breaking Device (ABD), teach PPE checks, dialogue and communication with climbers when needed.
• Setting for Team Practice and any mock comps needed by the Head Coach
• Promote Threshold memberships and services.
• Administrative responsibilities and handling all Setting communication with staff.
• Assuring that all setters are properly certified and experienced
• Participate in regularly scheduled meetings with owners
• Planning and attending appropriate climbing competitions with team members
• Upholding a positive ethos in the staff environment
• Scheduling setters in conjunction with Operations Manager
• Regular communication with Threshold management and owners
• Development and implementation of advertising strategies in coordination with Threshold’s marketing manager
• Inspections (e.g, walls, ppe, etc.)
• Works alongside staff to complete tasks which improve the member experience
• Ensure all Gym rules are followed by staff at all times. E.g., staff operating under certain access levels
• Understand and efficiently navigate MindBody (MBO) software to sign visitors in and process other front desk transactions where needed.

Education, Skills, & Qualifications:

• Current CPR/AED certification required (or a willingness to acquire such certification)
• Climbing Wall Instructor (CWI) certified through the American Mountain Guides Association (AMGA) preferred. AMGA Single Pitch Instructor (SPI) certification preferred.
• Climbing Wall Association CWI certification required.
• Annual SafeSport Training and Certification required.
• USAC Youth Coaching Training experience of high-performance athletes at the regional, divisional, and national levels in all disciplines.
• Experience supervising employees
• 3 years of climbing experience
• Level 2 USAC Setting certification preferred. Level 1 USAC Setting cert required.
• Ability to acquire a USAC L2/L3 Route-Setting Certification preferred
• 2 years route-setting experience is preferred
• Certification in strength training, personal training, or other sports/aspect of fitness and health is ideal.
• Ability to forerun at a minimum of V7 and 5.12
• PETZL work-at-heights certification or willingness to attain certification
• PETZL PPE Certified or willingness to attain certification

Threshold Climbing Gym(s) promotes and maintains a drug-free work environment. Threshold is an Equal Opportunity Employer.

*Safety Sensitive Position*

Job Type: Part-time

Work Location: In person