What are the responsibilities and job description for the Client Support Representative position at Threshold Marketing?
We are a leading sales and business development firm in the Houston area, representing top clients in the telecommunications industry. Our goal is to elevate brand visibility and drive customer engagement, ensuring our clients’ success. With exceptional growth this year, we continue to innovate and deliver outstanding results. We are looking for a Client Support Representative to join our team and help us drive sales revenue by promoting our clients’ brands within the community.
In this Client Support Representative role, you'll work directly with customers to share knowledge about our clients’ products and services. If you're a people-person with a passion for storytelling and connecting with others, we want to hear from YOU!
Client Support Representative Responsibilities:
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In this Client Support Representative role, you'll work directly with customers to share knowledge about our clients’ products and services. If you're a people-person with a passion for storytelling and connecting with others, we want to hear from YOU!
Client Support Representative Responsibilities:
- Promote clients’ products and services to customers, building brand awareness and customer loyalty
- Confidently explain product features and benefits, addressing any customer inquiries
- Report customer feedback to management, identifying areas for improvement
- Analyze key metrics and KPIs to help maximize sales and drive revenue
- Adhere to compliance standards and maintain professionalism in all interactions
- Draft, organize, and maintain sales contracts for clients
- Participate in team meetings to enhance customer service, sales, and leadership skills
- In-house training from our Senior Client Support team to ensure your success
- Growth opportunities within our company, with all skills learned on the job
- A collaborative, team-oriented work environment
- An entry-level role with no prior experience required
- 0-3 years of experience in customer service, sales, or client-facing roles (preferred, but not required)
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Excellent time management and organizational abilities
- A willingness to learn and grow within the company
- Ability to confidently present information and engage with clients
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