What are the responsibilities and job description for the Food & Beverage Manager position at Thrillville Thrillbillies?
The Thrillville Thrillbillies are seeking a dynamic and dedicated Food and Beverage Manager to lead and enhance our ballpark food and beverage operations. We are looking for a highly motivated, team-player, and professional individual who strives for excellence and inspires the same in others.
As the Food and Beverage Manager, you will oversee all food and beverage operations while also assisting with various aspects of ballpark and team operations, including player personnel support, game-day staff supervision, event & hospitality F&B, etc... This role requires close collaboration with internal departments to manage budgets, processes, and operational logistics to ensure a fan focused experience for our guests.
Roles and Responsibilities
- Oversee and manage all aspects of food and beverage operations, including menu planning, product ordering and receiving, inventory management, equipment maintenance, and concession setup and teardown.
- Ensure that all ballpark food and beverage services operate efficiently and exceed fan expectations.
- Identify and implement new food and beverage products, trends, and ideas to drive revenue growth.
- Assist the operations team in hiring, training, and developing part-time game-day employees in alignment with Thrillville Thrillbillies’ service standards.
- Schedule all part-time staff appropriately to meet operational needs during the season.
- Maintain open and effective communication with internal departments to develop and execute operational strategies.
- Build and maintain relationships with vendors and suppliers to meet food and beverage needs.
- Serve as the lead for all food and beverage operations on game days and for non-game day events hosted at Mtn Dew Park.
- Assist with general ballpark maintenance, including minor repairs, organization of equipment, and cleanliness of facilities.
- Optimize operational efficiencies through technology, process improvements, and system enhancements.
- Maintain expertise in point-of-sale systems and cash-handling procedures.
- Ensure compliance with all food safety and sanitation regulations.
- Oversee in-stadium signage and cleanliness, ensuring concession areas remain well-maintained and inviting.
- Support additional events at Mtn Dew Park, including concerts, youth tournaments, and corporate outings, as needed.
- Represent the Thrillville Thrillbillies at networking functions and community events, as assigned.
General Team Responsibilities
- Game Day and Team Event Availability: Expected to be present for all Thrillville Thrillbillies home games and major team events, including some weekends and holidays.
- Event Availability: Required to support additional non-game day events, such as concerts, festivals, and community gatherings.
- Game Day and Event Hours: Workdays will typically begin mid-morning and extend through the conclusion of games or events. Schedule will be determined by the direct supervisor.
- Non-Game Day/Event Hours: Regular office hours are 9:00 AM – 5:00 PM, Monday through Friday. As Food & Beverage Manager you are not required to be present during all office hours, but still keeping open availability for team meetings that may pop up.
- Additional Responsibilities:
- Assist with pre-season and post-season ballpark setup and teardown.
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- Participate in event setup and teardown as needed.
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- Help maintain overall ballpark cleanliness and organization.
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- Perform other duties as assigned to support team success.
Knowledge, Skills, and Abilities
- Experience in food and beverage preparation & operation, hospitality, or event management strongly preferred.
- Previous customer service or operational management experience is a plus.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- High attention to detail with the ability to quickly assess and react to situations.
- Results-oriented, assertive, and proactive problem solver.
- Ability to prioritize tasks, meet deadlines, and think strategically.
- Comfortable working in a fast-paced, high-energy environment.
- Proficient in Microsoft Excel, Google Sheets, and point-of-sale software (Training provided).
- Ability to lift 30-50 lbs and work extended shifts (upwards of 14 hours) during game days.
- Enthusiastic team player with leadership qualities and the ability to collaborate effectively.
- Self-starter with a strong work ethic and a “what else?” attitude.
- Commitment to upholding our motto: “Fans Are Our Focus.”
Core Values
At the Thrillville Thrillbillies, we operate under a set of core values that guide every decision we make and every event we execute. These principles ensure that our fans, employees, and partners experience the best possible atmosphere at Mtn Dew Park:
- Fan-Centric: Every decision is made with our fans in mind. Their experience comes first.
- Excellence Always: We hold ourselves to high standards in everything we do.
- Community Driven: We engage with and support the Southern Illinois community.
- Innovation: We embrace creative solutions to enhance operations and fan engagement.
- Passion and Energy: We bring enthusiasm to the ballpark every day, making Thrillville a fun and exciting place for everyone.
Reports To:
-Assistant General Manager & Director of Operations
If you are an energetic leader with a passion for food service, baseball, and creating unforgettable fan experiences, we encourage you to apply and be a part of the Thrillville Thrillbillies team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
