FRONT DESK ADMINISTRATIVE ASSISTANT FOR POST RD

Job Details

Job Location

Warwick, RI

Description

FRONT DESK OPERATIONS / ADMIN ASSISTANT

FULL TIME - NON EXEMPT

General Summary : Responsible for greeting clients and visitors, answer and disseminate switchboard calls, and collect and record first party fees. Verify and update client demographic and insurance information. Provide backup coverage for building Administrative Assistant as needed. Track identified services and create spreadsheets as requested.

Essential Responsibilities :

• Greet clients / visitors appropriately. Excellent Customer Service Skills required.
• Notify staff of client / visitor arrival.
• Collect and record first party payments and track and manage client balances.
• Verify and update client demographic and insurance information.
• Ability to recognize emergency / urgent situations and respond quickly and appropriately by notifying clinical services.
• Verify insurance coverage and data enter pay sources utilizing Echo Software.
• Data enter and maintain clinical schedule utilizing scheduling Echo Software.
• Track and create group lists for ongoing groups to ensure there is ample capacity for groups.
• Call and confirm all clinical appointments.
• Answer and disseminate all incoming calls.
• Assist in special projects as assigned by supervisor.
• Review e-mail account daily for new messages

Additional Responsibilities :

Qualifications

Education, Experience and Competencies :

Certifications, Licenses Requirements :

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee lift and / or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. Reasonable accommodations may be made to assist individuals with disabilities in meeting the expectations of the position.

EEO / VET / LGBTQ Employer