What are the responsibilities and job description for the Customer Service Representative position at Thrive Communities?
About Thrive Communities
We partner with local communities to offer support, new living spaces and in-demand amenities, investing for the long-term to improve neighborhoods and help communities grow. Our experience in construction and development guides our thoughtful design and sustainable development practices to transform older buildings into new, high-quality living spaces.
Position Objective:
Provide day-to-day customer service support and contribute to business growth by managing customers. This role includes comprehensive sales support for internal and external sales teams.
Key Responsibilities:
- Professionally handle customer interactions via email, phone, fax, and online platforms, identifying needs and resolving inquiries at the first point of contact.
- Build and maintain positive relationships with customers.
- Provide accurate product information, including material specifications and general application of products.
- Enter and manage sales orders using our business system; set up new customer accounts, update existing records, create pricing, and coordinate sample requests.
- Maintain a detailed log of daily customer orders.
- Support outside sales teams with order entry and related functions.
- Participate in ongoing training to improve product knowledge, customer experience, and team cross-functionality.
- Generate and share reports on customer activity with management.
Compliance & Company Standards:
- Adhere to our organization's code of conduct, policies, and internal guidelines.
Required Qualifications & Skills:
- High School diploma or GED equivalent.
- Prior experience with order entry systems and working in a sales environment.
- Proficiency in Microsoft Office (Outlook, Word, Excel).
- Strong written and verbal communication skills.
- Ability to manage variable workflow, multitask, and stay organized.
- Capable of prioritizing tasks and making decisions aligned with company policy.
- Comfortable working independently as well as part of a team.
- Strong relationship-building skills and customer focus.
- High level of integrity and professionalism.
- Proactive mindset with a willingness to suggest and implement workflow improvements.
