Community Maintenance Manager (Multifamily)

COMMUNITY MAINTENANCE MANAGER

Job Description

Thrive Community Management is built upon a shared passion - a devotion to create meaningful relationships. The kind that make us better people, that ?ll our lives with authenticity. We are inspired by our work, by our ability to create for those looking for community - for a place to call home, for neighbors to build real and lasting friendships with, for a place to create memories for a lifetime.

POSITION SUMMARY

The Community Maintenance Manager will be responsible for leading maintenance operations and upkeep at our multi-family apartment and townhome communities. The Community Maintenance Manager will also be responsible for overseeing and assigning daily scope of work for the community maintenance staff.

REPORTS TO: Director of Community Maintenance and Community Manager

RESPONSIBILITIES AND DUTIES

Duties will include, but are not limited to, the following:

• Prioritizes, completes and/or delegates maintenance work and maintenance service requests, to include, but not limited to grounds, cleaning, specific carpentry, plumbing, painting, electrical, HVAC, masonry and other general maintenance in accordance with Company standards and local city, state and federal building codes when applicable.

• Provides on-call maintenance for evenings, weekends and holidays as scheduled.

• Tracks the status of all work orders.

• Manages and executes the Make-Ready/Turn process.

• Completes move-out checklist assigning appropriate move-out charges, and forwards to management.

• Schedules and inspects employee and vendor/contractor work performed to ensure quality, completeness, and compliance with company standards.

• Purchases supplies adhering to the property budget and company policies and procedures.

• Reviews, codes, and approves all vendor invoices.

• Participates in the preparation and management of the operating budget and monthly variance reports.

• Inspects the physical apartment site identifying all areas in need of immediate or future repairs and maintenance and provides an inspection report to the Property Manager for review.

• Participates in staff selection/interview process.

• Trains all service staff under the approval and direction of the Director of Community Management.

• Prepares annual reviews, implements goals, objectives and personal development plans for all direct reports.

• Performs other duties as assigned. Actual job duties/responsibilities may vary depending on community size.

PERFORMANCE OBJECTIVES

Include, but not limited to:

• Service Request Resolution and Timeliness

• Make Ready Process Compliance and Quality

• Customer Service Surveys

• Property Scorecards

• Budget Compliance

SKILLS, EDUCATION AND EXPERIENCE

• Minimum of 1-3 years of Maintenance Supervisor experience.

• HVAC certification preferred.

• Commercial Pool License preferred.

• Advanced level maintenance skills related to painting, carpentry, electrical, HVAC, and plumbing, emergency/security systems, and pool maintenance

• Holds a Type II or greater EPA certification

• Effective oral and written communication skills

• Able to give clear direction and respond to inquiries

• Project management skills including planning, organizing, and coordinating tasks

• Negotiation and conflict resolution skills

• Compliance to OHSA, maintaining MSDS documentation

• Mastery in safety procedures regarding hazmat, eye protection, lock out tag out and machinery and basic first aid

• High school diploma or equivalent.

• Good physical condition and strength with a willingness to work overtime, if needed.

• Strong computer skills.

• Valid driver's license and reliable transportation required.

WORK ENVIRONMENT

The Maintenance Manager works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Must be available to work overtime as needed and work on-call schedule. This individual should be flexible and readily available depending on the needs of the property.

PHYSICAL REQUIREMENTS

The Community Maintenance Manager’s physical condition must be sufficient for the consistent and successful completion of the specific responsibilities defined for this position and for his/her performance to be in complete conformance with all professional standards defined for this position. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl. May be required to lift and/or move up to 50 pounds and operate power tools. Must be able to occasionally drive during work.

BENEFITS

• Benefits include health, dental and vision insurances, 401K with match, generous PTO, yearly bonuses, apartment discounts, and free gym membership.