What are the responsibilities and job description for the Member Service Representative (South Delaware Drive Branch) position at Thrive Credit Union?
Job Description
Job Description
Salary : Starting at $17.00 / Hour
Join the Winning Team at Thrive Credit Union!
At Thrive Credit Union, we take pride in being recognized as the "Best Credit Union" in Muncie for three consecutive years, with an additional accolade for "Best in Customer Service" in the Muncie Quest for the Best contest. Join our dynamic team and be part of an award-winning organization that values excellence and customer satisfaction.
Position : Member Service Representative
About the Role : As a crucial member of our front-line team, the Member Service Representative plays a pivotal role in providing outstanding member service. Your responsibilities will include conducting member transactions and recommending tailored products and services to meet individual needs. We're looking for individuals who are passionate about guiding members and identifying solutions through our range of credit union products and services.
Key Responsibilities :
- Welcomes and establishes relationships by getting to know the members of Thrive Credit Union to provide wow customer service.
- Responsible for processing transactions in a proficient and accurate manner.
- Recommend products and services that will be beneficial and meet the members needs.
- Be responsive to member needs and work to address problems and concerns in a professional and courteous manner in person, by phone, and / or via electronic services including e-mail and text.
- Exhibits wow customer service behaviors, and adherence to operational procedures and processes.
- Gain knowledge and understanding of compliance and regulatory requirements.
- Work as a team to complete daily tasks, demonstrating respect and professionalism with all employees and members of Thrive Credit Union.
- Supports other credit union staff as needed with administrative duties related to front line member service.
Qualifications
Basic Requirements :
Preferred Qualifications :
Work Environment :
Note : This job description is not exhaustive; employees may be required to perform other related duties as instructed by supervisors.
Salary : $17
