What are the responsibilities and job description for the Sales Counselor- New Bern position at Thrive More Retirement Homes?
DEPARTMENT: Administration
JOB TITLE: Sales Counselor
IMMEDIATE SUPERVISOR: Director of Sales
General Summary:
The Residency Counselor is responsible for sales and closing activity that meets or exceeds expectations. The Residency Counselor manages the sales process from initial inquiry to residency by effective representation, negotiation, and promotion of the community to the individual consumer and their influencers.
This is for a new Life Plan/CCRC, Brice Pointe, being developed in New Bern, NC. Brice Pointe is scheduled to open late 2028 or early 2029.
Knowledge and Skill Requirements:
- Meets and exceeds personal sales expectations that are set quarterly
- Manages the sales process from initial inquiry to move-in by effectively promoting the community to the prospect. Facilitates the process by understanding needs and independently making recommendations to the client based on key information provided.
- Negotiates obstacles and issues by understanding client needs and collaborating with community management.
- Effectively responds to new inquiries in a timely manner
- Independently manages prospect inquiries and ensures that timely follow through is maintained
- Utilizes Enquire/Aline (CRM) effectively by promptly entering data and using the system to manage the assigned lead base
- Generates adequate presentations by effective prospecting. This can include phone outs, referral generation, use of e-mail, home visits, etc. Creative follow up when prospect is not moving through sale cycle.
- Staffs the office to meet business needs which may include evenings, weekends, and holidays
- Participates in marketing events as directed by the Director of Sales
- Understands and articulately represents all documents related to residency, including Residency and Services Agreement, Disclosure Statement, etc.
- During development of the community works with depositors to maintain their commitment through individual communication and buyer retention activities.
- Others duties as assigned
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) from four-year college/university or equivalent; 1 years of sales experience, senior living preferred; excellent verbal and written communication skills; strong closing skills; experience in all Microsoft Office Applications; Solid presentation skills (small and large group).
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
