Program Manager-Thrive Together

FLSA Status: Exempt

Work Schedule: Full Time

Salary: Salary

Position Summary:

We believe that your story can change lives. At Thrive Together, we build relationships that heal. As a member of this team, you’ll be part of a compassionate, mission-driven team committed to restoring dignity, hope, and purpose for older adults who need it most.  The Program Manager – Thrive Together is responsible for leading the launch and ongoing coordination of Thrive Together’s programming, ensuring it runs smoothly and aligns with the organization’s goals. They will be responsible for day-to-day program operations, supervision of staff, and ensuring that the Supporting Older Adults Remotely (SOAR) curriculum is delivered with fidelity, compassion, and impact. This position works closely with community partners, older adult participants, and Certified Older Adult Peer Support Specialists (COAPS) to ensure high-quality, culturally competent, and person-centered programming.

Essential Duties and Responsibilities:

• Oversee daily operations of Thrive Together

• Implement systems and workflows for participant enrollment, participant matching, scheduling, and curriculum delivery

• Manage and monitor the Supporting Older Adults Remotely (SOAR) curriculum implementation

• Ensure documentation, confidentiality, and quality standards are met

• Hire, train, supervise, and support a team of individuals trained to deliver the SOAR curriculum 

• Provide regular 1:1 supervision, group check-ins, and participant debriefs

• Monitor staff performance and ensure alignment with COAPS best practices

• Facilitate ongoing professional development and continuing education for staff 

• Serve as a key point of contact for community partners and referral sources

• Build and maintain strong relationships with aging services providers, housing authorities, and health systems

• Represent Thrive Together at community meetings, events, and outreach opportunities

• Support participant recruitment and engagement efforts 

• Track program metrics and outcomes, including loneliness scores, referral data, and satisfaction

• Collaborate with evaluation staff to ensure timely and accurate data collection and reporting

• Lead continuous quality improvement efforts based on data and participant feedback

• Maintain compliance with funder requirements, policies, and documentation standards

• Assist with grant reporting and invoicing as needed

• Contribute to the sustainability and growth of Thrive Together through strategic input and problem-solving

• Advise and manage staff appropriately, including monitoring performance and having accountability discussions

• Other duties as assigned 

Requirements:

• Knowledge of older adult behavioral health, loneliness, and/or community-based support strategies

• Strong organizational skills and comfort with managing operations, timelines, and multiple priorities

• Display strong leadership, management, and interpersonal skills

• Ability to provide supervision to COAPs and provide guidance on their performance and caseload

• Ability to work with diverse populations and foster a culture of inclusion, equity, and compassion

• Lived experience with behavioral health, aging, caregiving, or recovery is valued

• Familiarity with grant funded programs, managed care, or alternative payment models

• Experience with curriculum-based programs (e.g., SOAR, WRAP, or other structured models)

• Proficiency in Microsoft Office products, Google Workspace, documentation platforms (e.g. EHR, Jot Form, Google Form), and virtual service tools (e.g., Zoom, Teams)

• Exceptional written and oral communication skills; ability to articulate information clearly

Preferred Requirements:

• 3 years of experience in program management preferred, preferably in behavioral health or aging services

• Supervisory experience; experience working with or managing staff is a strong plus

• Knowledge of Medicare Advantage and other programs focused on the older adult population

Education: High School Diploma or GED equivalent, advanced degree in a behavioral health, social services, or management related field preferred. Equivalent experience will be accepted in lieu of a degree. 

Behavioral Competencies:

• Leadership

• Empathy

• Compassion

• Positive Attitude

• Mission driven

• Accountability