What are the responsibilities and job description for the Veterinary Client Service Representative position at Thrive Pet Healthcare (Austin - East)?
We are looking for a full-time Veterinary Client Service Representative/Pet Concierge at our Thrive East 7th Austin location!
Shift: 4 day, 10 hour shift. Alternating Saturdays. 8am-6pm
Shift: 4 day, 10 hour shift. Alternating Saturdays. 8am-6pm
Our Client Service Representative is the “Gatekeeper of Clinic Communication”. They work to create a positive customer experience and create client loyalty. By using customer service skills to gather important information from the client they help create a more impactful and efficient experience between the client and medical staff.
Responsibilities:
- Provide first class customer service and help to solve or elevate any concerns that the client has
- Build lasting relationships by forming a genuine connection with each client that walks through our doors
- Engage with each client to inform and educate them on the benefits of essential products and services
- Listen to the client’s needs and properly communicate to the medical team for a more effective and efficient appointment
- Use empathy to communicate any changes in schedule to our guests and approach late clients with a problem-solving mindset
- Control the flow of the appointments by ensuring the clients are checked in and taken to the exam rooms at the proper time
- Ensure exam rooms are clean and fully stocked each day – before and after each appointment
- Ensure the lobby is clean and welcoming for each visitor
- Conduct payment (including proper cash handling) transactions at the front desk when applicable
Qualifications:
- A high school diploma or GED required
- Great communication and organizational skills
- Strong customer service skills
- Ability to be an empathetic listener
- Ability to deescalate uncomfortable situations to ensure guest satisfaction
- Understand and be able to use and troubleshoot, computers, tablets, and email and have a basic understanding of the Microsoft Office Suite of programs.
- Must love animals and not be afraid of pets
- Must be able to stand from sitting, walk, sit and move freely for extended periods of time
- Veterinary Experience Required
- Bilingual Preferred
We invest heavily in our employees with many opportunities for growth and development! We offer outstanding benefits including medical, dental, vision, paid parental leave, 401k, PTO, continuing education, and generous pet discounts!
Apply today!
